3CX and Nokia: outgoing Calls OK, but not the incoming calls

Discussion in '3CX Phone System - General' started by econcept, Nov 15, 2012.

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  1. econcept

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    Hello everybody,

    I have recently set up my 3CX server. For the moment, with 3CXPhones, everything works well, incoming calls as outgoing calls.

    I created an extension to be able to connect my Nokia 701 when I am away from the office.
    I followed this tutorial step by step (the menu of parameters on the 701 is almost the same as on the N95):
    http://www.3cx.com/sip-phones/nokia.html

    For outgoing calls, it works well, nothing to add.
    But for incoming calls, it doesn't function, neither internal calls, nor external calls.
    In internal call, if I call the extension of my Nokia 701 from a 3CXPhone, the latter answers me "Forbidden".

    Here an extract of my logs, corresponding to a call attempt from the 3CXPhone to my 701:
    If somebody has an idea where from comes the problem... Thank you in advance!
    Best Regards,
    David

    PS : Sorry for my poor english, I'm french (but I haven't had a response on the french forum... :( So I'm posting here...)
     
  2. SY

    SY Well-Known Member
    3CX Support

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    Re: 3CX and Nokia: outgoing Calls OK, but not the incoming c

    08-nov.-2012 09:45:47.388 Call to T:Extn:110@[Dev:sip:CfIui-lHGz5C74Blm3ab@xx.xxx.xxx.xx:5060;transport=UDP] from L:4.1[Extn] failed, cause: Cause: 603 Decline/INVITE from 192.168.10.1:5060

    Nokia 701 rejects the incoming call.
    You need to ask developer of SIP client running on this phone.

    Thanks
     
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  3. econcept

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    Re: 3CX and Nokia: outgoing Calls OK, but not the incoming c

    Thank you for your answer.

    However, there is one thing I do not understand:
    If I configure my VOIP line directly on my nokia, it works very well. I can call and receive calls without any problems
    It's only when my VOIP line is on the 3CX server and the nokia is connected to a 3CX extension that I can no longer receive calls...

    Below is the detailed log, if it can provide more info (xx.xxx.xxx.xx is my public IP) :

    Code:
    16-nov.-2012 09:07:17.107	L:9.1[Extn]: Terminating targets, reason:
    16-nov.-2012 09:07:17.106	Leg L:9.1[Extn] is terminated: Cause: BYE from PBX
    16-nov.-2012 09:07:17.106	Terminated from "E-Concept Applications"<sip:100@ECA-SERVEUR:5060>;tag=b422414f to <sip:110@ECA-SERVEUR:5060>;tag=92670a68; reason: Rejected
    16-nov.-2012 09:07:17.106	L:9.1[Extn] Sending: OnSendResp Send 403/INVITE from 0.0.0.0:0 tid=a00f6e741368852c Call-ID=MDEyYTk1OTJjYTg1ZWU2NWViZWM1MDRlNDYwNDkwNzE.:
    			SIP/2.0 403 Forbidden
    			Via: SIP/2.0/UDP 192.168.10.20:53731;branch=z9hG4bK-d8754z-a00f6e741368852c-1---d8754z-;rport=53731
    			To: <sip:110@ECA-SERVEUR:5060>;tag=92670a68
    			From: "E-Concept Applications"<sip:100@ECA-SERVEUR:5060>;tag=b422414f
    			Call-ID: MDEyYTk1OTJjYTg1ZWU2NWViZWM1MDRlNDYwNDkwNzE.
    			CSeq: 2 INVITE
    			Warning: 499 ECA-SERVEUR "Forbidden"
    			Content-Length: 0
    16-nov.-2012 09:07:17.106	SendMsg from <sip:110@ECA-SERVEUR:5060>;tag=92670a68 to "E-Concept Applications"<sip:100@ECA-SERVEUR:5060>;tag=b422414f
    16-nov.-2012 09:07:17.058	Call(C:9) is terminated
    16-nov.-2012 09:07:17.056	[CM503020]: Call(C:9): Normal call termination. Call originator: Extn:100. Reason: Forbidden
    16-nov.-2012 09:07:17.056	[CM503016]: Call(C:9): Attempt to reach <sip:110@ECA-SERVEUR:5060> from Extn:100 has failed. Reason: Forbidden
    16-nov.-2012 09:07:17.056	[Flow] Endpoint Extn:110 has no forwarding rule on reason 'Forbidden'
    16-nov.-2012 09:07:17.052	[Flow] Current call diversion path:[]
    16-nov.-2012 09:07:17.052	L:9.1[Extn] failed to reach Extn:110, reason Forbidden
    16-nov.-2012 09:07:17.052	RerouteReq
    16-nov.-2012 09:07:17.051	L:9.2[Extn]: Terminating targets, reason: SIP ;cause=603 ;text="Decline"
    16-nov.-2012 09:07:17.051	Leg L:9.2[Extn] is terminated: Cause: 603 Decline/INVITE from 192.168.10.1:5060
    16-nov.-2012 09:07:17.051	L:9.2[Extn] got Terminated Recv 603/INVITE from 192.168.10.1:5060 tid=7d75aa465100e056 Call-ID=ZjM3Y2MzN2Q4MTc1YWQ2NzJjNDViMTFkNmQzZGYyYTc.:
    			SIP/2.0 603 Decline
    			Via: SIP/2.0/UDP 192.168.10.200:5060;branch=z9hG4bK-d8754z-7d75aa465100e056-1---d8754z-;rport=5060;received=xx.xxx.xxx.xx
    			To: <sip:110@xx.xxx.xxx.xx>;tag=8bc5d6tcm1hc61gudk88
    			From: "David MARTINET"<sip:100@192.168.10.200>;tag=1f64dd06
    			Call-ID: ZjM3Y2MzN2Q4MTc1YWQ2NzJjNDViMTFkNmQzZGYyYTc.
    			CSeq: 1 INVITE
    			Content-Length: 0
    16-nov.-2012 09:07:17.051	Terminated from <sip:110@xx.xxx.xxx.xx>;tag=8bc5d6tcm1hc61gudk88 to "David MARTINET"<sip:100@192.168.10.200>;tag=1f64dd06; reason: Error
    16-nov.-2012 09:07:17.051	~Target=Ext:Ext.110
    16-nov.-2012 09:07:17.051	~Route=Dev:sip:CfIui-lHGz5C74Blm3ab@xx.xxx.xxx.xx:1024;transport=UDP
    16-nov.-2012 09:07:17.051	Call to T:Extn:110@[Dev:sip:CfIui-lHGz5C74Blm3ab@xx.xxx.xxx.xx:1024;transport=UDP] from L:9.1[Extn] failed, cause: Cause: 603 Decline/INVITE from 192.168.10.1:5060
    16-nov.-2012 09:07:17.050	L:9.2[Extn] got Failure: Failure Recv 603/INVITE from 192.168.10.1:5060 tid=7d75aa465100e056 Call-ID=ZjM3Y2MzN2Q4MTc1YWQ2NzJjNDViMTFkNmQzZGYyYTc.:
    			SIP/2.0 603 Decline
    			Via: SIP/2.0/UDP 192.168.10.200:5060;branch=z9hG4bK-d8754z-7d75aa465100e056-1---d8754z-;rport=5060;received=xx.xxx.xxx.xx
    			To: <sip:110@xx.xxx.xxx.xx>;tag=8bc5d6tcm1hc61gudk88
    			From: "David MARTINET"<sip:100@192.168.10.200>;tag=1f64dd06
    			Call-ID: ZjM3Y2MzN2Q4MTc1YWQ2NzJjNDViMTFkNmQzZGYyYTc.
    			CSeq: 1 INVITE
    			Content-Length: 0
    16-nov.-2012 09:07:17.050	[CM503003]: Call(C:9): Call to <sip:110@xx.xxx.xxx.xx:5060> has failed; Cause: 603 Decline/INVITE from 192.168.10.1:5060
    16-nov.-2012 09:07:17.050	Session 6673 has failed in leg L:9.2[Extn] ; Cause: 603 Decline/INVITE from 192.168.10.1:5060
    16-nov.-2012 09:07:17.050	Failure from <sip:110@xx.xxx.xxx.xx>;tag=8bc5d6tcm1hc61gudk88 to "David MARTINET"<sip:100@192.168.10.200>;tag=1f64dd06
    16-nov.-2012 09:07:14.813	[CM503025]: Call(C:9): Calling T:Extn:110@[Dev:sip:CfIui-lHGz5C74Blm3ab@xx.xxx.xxx.xx:1024;transport=UDP] for L:9.1[Extn]
    16-nov.-2012 09:07:14.813	Route to L:9.2[Extn] sends Invite-OUT Send Req INVITE from 0.0.0.0:0 tid=775fbe312702103b Call-ID=ZjM3Y2MzN2Q4MTc1YWQ2NzJjNDViMTFkNmQzZGYyYTc.:
    			INVITE sip:CfIui-lHGz5C74Blm3ab@xx.xxx.xxx.xx:1024;transport=UDP SIP/2.0
    			Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-775fbe312702103b-1---d8754z-;rport
    			Max-Forwards: 70
    			Contact: <sip:100@192.168.10.200:5060>
    			To: <sip:110@xx.xxx.xxx.xx>
    			From: "David MARTINET"<sip:100@192.168.10.200:5060>;tag=1f64dd06
    			Call-ID: ZjM3Y2MzN2Q4MTc1YWQ2NzJjNDViMTFkNmQzZGYyYTc.
    			CSeq: 1 INVITE
    			Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    			Content-Type: application/sdp
    			Supported: replaces
    			Content-Length: 408
    			
    			v=0
    			o=3cxPS 323246620672 454511558657 IN IP4 192.168.10.200
    			s=3cxPS Audio call
    			c=IN IP4 192.168.10.200
    			t=0 0
    			m=audio 7032 RTP/AVP 0 8 3 13 9 18 110 99 101
    			a=rtpmap:0 PCMU/8000
    			a=rtpmap:8 PCMA/8000
    			a=rtpmap:3 GSM/8000
    			a=rtpmap:13 CN/8000
    			a=rtpmap:9 G722/8000
    			a=rtpmap:18 G729/8000
    			a=fmtp:18 annexb=no
    			a=rtpmap:110 iLBC/8000
    			a=rtpmap:99 SPEEX/8000
    			a=rtpmap:101 telephone-event/8000
    			a=sendrecv
    16-nov.-2012 09:07:14.802	Outbound URI is used: sip:CfIui-lHGz5C74Blm3ab@192.168.10.1:5060;transport=UDP
    16-nov.-2012 09:07:14.802	SLA is globally disabled
    16-nov.-2012 09:07:14.798	Added leg L:9.2[Extn]
    16-nov.-2012 09:07:14.770	[Flow] Call(C:9): making call from L:9.1[Extn] to T:Extn:110@[Dev:sip:CfIui-lHGz5C74Blm3ab@xx.xxx.xxx.xx:1024;transport=UDP]
    16-nov.-2012 09:07:14.770	[CM503027]: Call(C:9): From: Extn:100 ("E-Concept Applications" <sip:100@ECA-SERVEUR:5060>)  to  T:Extn:110@[Dev:sip:CfIui-lHGz5C74Blm3ab@xx.xxx.xxx.xx:1024;transport=UDP]
    16-nov.-2012 09:07:14.770	[CM503004]: Call(C:9): Route 1: from L:9.1[Extn] to T:Extn:110@[Dev:sip:CfIui-lHGz5C74Blm3ab@xx.xxx.xxx.xx:1024;transport=UDP]
    16-nov.-2012 09:07:14.770	[Flow] Endpoint Extn:110 has no forwarding rule on reason 'All calls'
    16-nov.-2012 09:07:14.769	[Flow] Call(C:9): has built target endpoint: Extn:110 for call from L:9.1[Extn]
    16-nov.-2012 09:07:14.769	[Flow] Target endpoint for 110 is Extn:110
    16-nov.-2012 09:07:14.769	[Flow] Building target endpoint to 110 from "E-Concept Applications" <sip:100@ECA-SERVEUR:5060>
    16-nov.-2012 09:07:14.769	[CM503010]: Call(C:9): Making route(s) from Extn:100 to <sip:110@ECA-SERVEUR:5060>
    16-nov.-2012 09:07:14.769	Remote SDP is set for leg L:9.1[Extn]
    16-nov.-2012 09:07:14.769	OnOffer from "E-Concept Applications"<sip:100@ECA-SERVEUR:5060>;tag=b422414f
    16-nov.-2012 09:07:14.768	[CM505001]: Endpoint Extn:100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.26523.0] PBX contact: [sip:100@192.168.10.200:5060]
    16-nov.-2012 09:07:14.768	Inbound DID: ''; Phonebook Name: ''
    16-nov.-2012 09:07:14.766	[CM500002]: Call(C:9): Info on incoming INVITE from Extn:100:
    			Invite-IN Recv Req INVITE from 192.168.10.20:53731 tid=a00f6e741368852c Call-ID=MDEyYTk1OTJjYTg1ZWU2NWViZWM1MDRlNDYwNDkwNzE.:
    			INVITE sip:110@ECA-SERVEUR:5060 SIP/2.0
    			Via: SIP/2.0/UDP 192.168.10.20:53731;branch=z9hG4bK-d8754z-a00f6e741368852c-1---d8754z-;rport=53731
    			Max-Forwards: 70
    			Contact: <sip:100@192.168.10.20:53731;rinstance=9ae73002c33c4055>
    			To: <sip:110@ECA-SERVEUR:5060>
    			From: "E-Concept Applications"<sip:100@ECA-SERVEUR:5060>;tag=b422414f
    			Call-ID: MDEyYTk1OTJjYTg1ZWU2NWViZWM1MDRlNDYwNDkwNzE.
    			CSeq: 2 INVITE
    			Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    			Content-Type: application/sdp
    			Proxy-Authorization: Digest username="100",realm="3CXPhoneSystem",nonce="414d535c06b6853283:a2b0edec8c5a5577fa837c80981d1dba",uri="sip:110@ECA-SERVEUR:5060",response="0f3d11968b7f6ce509ce79ca3bafeb30",algorithm=MD5
    			Supported: replaces
    			User-Agent: 3CXPhone 6.0.26523.0
    			Content-Length: 282
    			
    			v=0
    			o=3cxVCE 197124960 220284180 IN IP4 192.168.10.20
    			s=3cxVCE Audio Call
    			c=IN IP4 192.168.10.20
    			t=0 0
    			m=audio 40044 RTP/AVP 0 8 3 101
    			a=rtpmap:0 PCMU/8000
    			a=rtpmap:8 PCMA/8000
    			a=rtpmap:3 GSM/8000
    			a=rtpmap:101 telephone-event/8000
    			a=fmtp:101 0-15
    			a=ptime:20
    			a=sendrecv
    16-nov.-2012 09:07:14.765	[CM503001]: Call(C:9): Incoming call from Extn:100 to <sip:110@ECA-SERVEUR:5060>
    16-nov.-2012 09:07:14.749	Outbound URI is used: sip:100@192.168.10.20:53731;rinstance=9ae73002c33c4055
    16-nov.-2012 09:07:14.748	IncomingCall: C:9 from <sip:100@ECA-SERVEUR:5060> to <sip:110@ECA-SERVEUR:5060>
    16-nov.-2012 09:07:14.748	Added leg L:C:9.1[No endpoint yet]
    16-nov.-2012 09:07:14.748	UasSession 6670 started
    16-nov.-2012 09:07:14.748	Call from "E-Concept Applications"<sip:100@ECA-SERVEUR:5060>;tag=b422414f to <sip:110@ECA-SERVEUR:5060>;tag=92670a68
     
  4. leejor

    leejor Well-Known Member

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    Re: 3CX and Nokia: outgoing Calls OK, but not the incoming c

    Cause 603 Decline:= Called party was contacted but does not want to take part in the call.

    You may need to enlist the help of a program like Wireshark to get more details on what is being sent to the phone that is causing it to "reject" the call. It obviously doesn't like something.
     
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