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- Jul 12, 2016
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Hello,
With our company we have for a couple of months the 3cx system. I am on a LG G4 android V6.0 with 3CX V14 and i have some issues on wifi, 3G and 4G .
1. the app won't unlock the phone so i have to unlock first before i can answer.
2. The app must be always on the forground, when i wan't to see a email or look at a picture the sound of the person i am calling starts to crack and i can't understand anything.
3. The proximity sensor doesn't work propely. The screen goes black, but the touch stil works. when i put the phone to my ear sometimes the volume goes down because my ear is touching the screen. I have read in a other post that when you answer a call you push the on/off button and the screen goes black and you can touch it with your ear and. Thats true, but when you do that and you are calling somebody where you have to push a extention number on your keypad then you must first unlock your phone to do that.
Maybe it's a issue with the LG or android, but when i talk to my colleagues on IOS with 3cx 5 out of 10 time its quality is bad.
The sound quality and latency is poor, when i call by gsm (the old fasion way) i enjoy that i can hear good no latency or echo, no app that is not working properly.
I am not here to bash 3cx i love technologie, but i workt with it for a few moths and it has to many problems for me.
Maybe someone can help to resolve these issues.
Best regards,
Richard
With our company we have for a couple of months the 3cx system. I am on a LG G4 android V6.0 with 3CX V14 and i have some issues on wifi, 3G and 4G .
1. the app won't unlock the phone so i have to unlock first before i can answer.
2. The app must be always on the forground, when i wan't to see a email or look at a picture the sound of the person i am calling starts to crack and i can't understand anything.
3. The proximity sensor doesn't work propely. The screen goes black, but the touch stil works. when i put the phone to my ear sometimes the volume goes down because my ear is touching the screen. I have read in a other post that when you answer a call you push the on/off button and the screen goes black and you can touch it with your ear and. Thats true, but when you do that and you are calling somebody where you have to push a extention number on your keypad then you must first unlock your phone to do that.
Maybe it's a issue with the LG or android, but when i talk to my colleagues on IOS with 3cx 5 out of 10 time its quality is bad.
The sound quality and latency is poor, when i call by gsm (the old fasion way) i enjoy that i can hear good no latency or echo, no app that is not working properly.
I am not here to bash 3cx i love technologie, but i workt with it for a few moths and it has to many problems for me.
Maybe someone can help to resolve these issues.
Best regards,
Richard