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3cx app in iPhone is not responding

Discussion in 'iOS' started by dhayanandh, Sep 21, 2015.

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  1. dhayanandh

    Joined:
    Sep 21, 2015
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    Hi Guys,

    Please we need your advise.

    We are currently using 3cx Phone system 12.5 sp2 and we are using the 3cx app (3cx phone for 3cx Phonesystem 12 ver.12.1.11) in our phones. All iPhone 5,6 and 6+. we have couple of issues .

    1. when we receive any calls through the 3cx app, it just ring once and that's it. we don't know whether the call has been answered or not.
    2. Also, if the phone is locked and if we are receiving any incoming calls, then the app will stop working.

    we reinstalled the app and still we are experiencing this issue.

    we need your valuable advises/suggestions to overcome this issue.

    Many thanks..!!
     
  2. IliasL_3CX

    3CX Support

    Joined:
    Jun 2, 2014
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    Hi there,

    1. How long is the timeout for that extension ?
    2. Did you configure push notification so that when the phone is on the background it will receive notifications? If no you can take a look at the following link: http://www.3cx.com/docs/configuring-apple-push/

    Kind Regards
     
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