3cx app

Discussion in '3CX Phone System - General' started by Tarheels, Nov 7, 2017.

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  1. Tarheels

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    When someone calls a extension's DID number the customer wants the originating caller id to pass to the 3cx app. Is it possible to pass the caller id
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @Tarheels

    That should be done automatically. What are you seeing now? Navigate to Contacts in the management console and then click on options.
    What is selected under the "Add Group, Queue or DID/DDI Names to Caller ID" option?
     
  3. Tarheels

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    Append Name
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    And what is the client showing when a call comes in? Is it showing the inbound rule name?
     
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