3CX Assistant 9 installation issue

Discussion in '3CX Phone System - General' started by discovery1, Jul 9, 2010.

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  1. discovery1

    discovery1 Member

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    Hi there

    If you try to install 3CX Assistant 9 to any other location other than the C: drive default location it seems to fail.
    If i select the D: drive it fails but if i leave it at the default location on the C: drive it works.
    All options including Outlook integration and the phone are selected.

    This is on Windows 7 Enterprise using an administrator account.

    EDIT:

    It seems as though it is the VSO redistributable that has the issue. I can get it to work by leaving the install location as C: and running the VSO install to the end then changing the 3CX install location to the D: drive and starting that portion of the install.
     
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  2. MichaelB

    MichaelB Member
    3CX Support

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    Hi,
    VSTO needs to be always installed on C: .
    We can't change the installation of VSTO because this is a package offered by Microsoft.
    The only option you could do is install normally on C: / Uninstall Call Assistant and Reinstall Call Assistant on D:
    Thanks and Regards
     
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  3. discovery1

    discovery1 Member

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    Hi Michael

    That's fine, but what i am saying is that if you choose the installation location to be anywhere else other than C: before you click the install button, the VSTO install fails silently and takes you back to the install now button which does nothing.

    No matter how many times you click the install button after that, the 3CX install will fail until you choose the C: drive as the install location and get past the VSTO install portion.
     
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