Hi all, Trying to set up the 3cx Phone assistant. However, i'm having a problem making external calls. On the connections settings i have set the Dial Plan prefix as "9" as in the attachment to dial externaly, but the prefix dosen't attach to the number called when i make a call through the assistant software. Internal calls are fine, just the external calls fail to go through because they are missing this prefix. Also if you make a external call through outlook it works fine. Only when you make an external call throught the hotkey that is set. Any idea's???