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3cx assistant chat greyed out

Discussion in '3CX Phone System - General' started by marcroms, Nov 5, 2009.

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  1. marcroms

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    I have created a couple of "dummie" extensions and installed the 3cx assistant on two different pc's. I don't have any actual phones on the system yet. Why can I not chat? When I log on to 3cx I see both extensions but when I right click on either extension, the feature to chat is greyed out...any ideas on how to make chat work?

    Thanks...I am sure it is something simple...

    Joe
     
  2. marcroms

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    Also, everything under the menu Action is greyed out as well...probably related...I am sure I am just missing something.

    Thanks again..
     
  3. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    The "Simple" part you are missing is a license.

    You need the Licensed version of 3CX to work with the Assistant, the Assistant Title must say: "Free Version" for you at the moment
     
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  4. marcroms

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    I had a feeling...I reviewed the website and the user manual and couldn't find anywhere that said the chat part of the software was only on a paid version...

    I am going to get a trial key once I have a lot of things set up so I have longer to test what I really will use it for.

    Thanks for the update!!
     
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