3CX Assistant CRM Integration

Discussion in 'Windows' started by scottmcgurk, Feb 9, 2010.

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  1. scottmcgurk

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    Hi all, wondering if you could help me with the following issue;

    Have downloaded the 3CX Phone System (Free) and applied the demo licence key so that we can test all features internally before making a decision, but have come across the following issue.

    When installing the 3CX Assistant (Selected Assistant, Outlook CRM Integration, 3CX Phone) I recieve the following error message at the end of the installer:

    "3CX Assistant CRM Integration

    Cannot remove the security policy:
    ERROR: Invalid label or name"

    The addin does not show in the Outlook 2007 addins section, at all.

    The workstation in question is on a Server 2003 Domain, running Windows 7 with Outlook 2007 installed.

    Any help with this would be greatly appreciated, trying to make a business case to upgrade our 3 sites to 3CX!

    I have the roles of Domain Admin, Enterprise Admin and Workstation Admin on the domain.

    Thanks in advance

    Scott
     
  2. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    I've checked this out to see whether this is the case but could not reproduce it.

    Could you tell me which version of the Assistant you are using?
     
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  3. nb

    nb Support Team
    Staff Member 3CX Support

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    here the crm is complaining about policies.

    Keep in mind that if the computer configuration policies of the GPU have a restriction, you can be a DOMAIN ADMIN - it will still fail because these are loaded BEFORE you log in.

    So in this case any Admin account even with full priv will have problems.

    Try a test.
    Create a group policy, leave it without restrictions and assign it to a workstation. And tell us what happens.

    Because then you will know that something is blocking in the GPU / Computer configuration.

    Note: Computer configuration policies loaded BEFORE LOGIN.
    User configuration loaded during login.
     
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  4. nb

    nb Support Team
    Staff Member 3CX Support

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    The error message described happens when installutil.exe is executing the rollback action. So you had another error previously to this, which caused the installation of the add-in to fail. Can you check for the original error in the log file “3CX Assistant CRM Integration.InstallLog”, usually under “C:\Program Files\3CX Assistant\CRM”.

    This is a security problem by which you might not have granted trust to the add-in assembly.

    Send me the log file attached and we will have a look at it. Thanks
     
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