3CX Assistant's CALL button greyed out

Discussion in 'Windows' started by micmel, Jun 19, 2009.

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  1. micmel

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    I am unable to make calls from 3CX assistant, although it connects fine, and all extensions are shown in a list together with green status flags. However, when I right click to call, the button is greyed out. Double clicking makes no difference. I have 3CX VoIP Soft phone running at the same time, and am able to make calls to anyone from here.

    Incidentally, I also get another error from somewhere else in this forum - "Vista x64 TAPI issue" http://www.3cx.com/forums/vista-x64-tapi-issue-5804.html. When I try to make a call from Outlook 2007 I get a DNS crash. All calls, servers and clients are internal on a LAN.

    I am using an unpaid version of 3CX.
    Soft Client: 3.1.6288.0
    Assistant: 7.1.3438.0
    Server: 7.1.6589.0
    Client Running Vista 64-bit
     
  2. igor.snezhko

    igor.snezhko Active Member

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    You need to use 3CX VoIP Phone to make calls. Call button on 3CX Assistant is for using jointly with FXS gateway of SIP Phone.
     
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