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3CX Attended Transfer With Gigaset

Discussion in 'Windows' started by Prionetsupport, Apr 1, 2014.

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  1. Prionetsupport

    Feb 6, 2014
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    Hi Everybody,

    We have a situation with attended tranfer from a Gigaset E49 in combination with a N510 Base station.

    The following is happening when I make an attended tranfer from a E49 handset to another extension in the 3cx.

    Extension 100 is calling 200 (gigaset)
    The Gigaset makes an attended transfer using the R key to extension 300.
    When the tranfer is completed, after 30 seconds Extension 200 gets a recall.
    When I pick up the recall, there is no sound, in fact, the attended tranfer is completed and keeps alive.
    When I hang up the recall nothing happens, and the attended transfer between 100 and 300 is still alive.

    If you need some more information please let me know.
  2. leejor

    leejor Well-Known Member

    Jan 22, 2008
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    A couple of things you might try...

    In 3CX under each extensions settings/Options/Extension Capabilities, there are two check boxes (by default they are checked). They are, Supports Re-invite, and Support 'Replaces' header, you can try un-checking those to see if it makes a difference.
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