kurt5132081
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- Joined
- May 11, 2017
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- 49
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Hi Guys
ok, so we have a call enter running on 3cx version 15.5.0 professional.
calls come in via SIP trunk--> IVR --> Queue, agent. All agents in the call center use the latest version of the windows soft client
the issue we are having is sometimes calls will come in, it will ring on the soft phone and then drop the call (queues configured for 10s ring time)
or the agent will be talking on the phone, and another call will be sent to line 2 (extensions are not configured to accept multiple calls)
or we will have call quallity issues where calls break up and agents are unable to to hear the person on the other end of the call.
all of these issues are resolved by restarting either the queue manager service (when having call flow issues) on the server or the media server service (when having audio issues)
any assistance from you guys would be appreciated.
ok, so we have a call enter running on 3cx version 15.5.0 professional.
calls come in via SIP trunk--> IVR --> Queue, agent. All agents in the call center use the latest version of the windows soft client
the issue we are having is sometimes calls will come in, it will ring on the soft phone and then drop the call (queues configured for 10s ring time)
or the agent will be talking on the phone, and another call will be sent to line 2 (extensions are not configured to accept multiple calls)
or we will have call quallity issues where calls break up and agents are unable to to hear the person on the other end of the call.
all of these issues are resolved by restarting either the queue manager service (when having call flow issues) on the server or the media server service (when having audio issues)
any assistance from you guys would be appreciated.