3CX Call History Service Error

Discussion in '3CX Phone System - General' started by siraj, Aug 18, 2014.

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  1. siraj

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    Below please find the error i found from call history service log!

    due to this problem i can't get the call log data's!
    there is no data in data base hence i cannot get the call logs and reports!

    i have been struggling for more than a week with this issue still couldn't find a solution!
    any one there who can help me! please!

    Code:
    2014/08/18 08:55:12.038|0007|Erro(01)| Bad DB connection string
    2014/08/18 08:55:12.038|0007|Warn(03)| System.Exception: Timeout while getting a connection from pool.
       at Npgsql.NpgsqlConnectorPool.RequestPooledConnector(NpgsqlConnection Connection)
       at Npgsql.NpgsqlConnectorPool.RequestConnector(NpgsqlConnection Connection)
       at Npgsql.NpgsqlConnection.Open()
       at GenericUtilsNet.DBManager.Init(String conxStr)
    2014/08/18 08:55:12.038|0007|Erro(01)| Database Conx failed = Timeout while getting a connection from pool.
    2014/08/18 08:56:12.043|0007|Info(03)|   Database Conx string = Server=localhost; Port=5480; User Id=phonesystem; Database=phonesystem; Timeout=1024;
    2014/08/18 08:57:50.716|0022|Info(03)| Detected profile change from Away to Available for extension:124
    2014/08/18 09:01:48.783|0008|Info(03)| VMMonitor: alive (iter=3671)
     
  2. pj3cx

    pj3cx Active Member

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    Hi there,
    What version of 3CX Phone System are you running?
    Is your management console working ? Are all services started?
     
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  3. siraj

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    Hi,
    I am using 3CX Phone System v12
    Yes Management console is working and all the service are started!
     
  4. pj3cx

    pj3cx Active Member

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    Are you running latest service pack available (SP6.1 at the moment) ?
     
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  5. siraj

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    Yes! Finally we got the support from 3CX as it was a problem with License Key! after what ever they did! they told us to activate again with the same KEY and now the problem has been rectified!
     
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