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3cx call queue login report

Discussion in '3CX Phone System - General' started by phonephone, Aug 15, 2013.

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  1. phonephone

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    I need a 3cx call queue login report. For when people login and log out. Is there any possible way to do this? or pull up some sort of a report? besides maybe the server log. Any back doors suggestions?

    Thanks
     
  2. ian.watts

    ian.watts Active Member

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  3. phonephone

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    Thank you.. But where is this call center module located? I am using version 10 if it matters..
     
  4. ian.watts

    ian.watts Active Member

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    It is an add-on feature.
     
  5. phonephone

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    Where would I go to get this add on feature? I have the pro version of 10 but its a older version.. I went to the page that you sent me but didn't really see anything that explained about the addon feature.
     
  6. mixig

    mixig Active Member

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    For call centar features you need 3cx with call centar module (license for that modul)

    Pricing:
    http://www.3cx.com/ordering/pricing/
     
  7. phonephone

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    I have a license for 10. You mean like the regular license or is this a license addon feature? Would I have to purchase another license to to add this item on?
     
  8. mixig

    mixig Active Member

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    You can contact 3cx, if you already have licensed 3cx sytem maybe you dont need to pay full price, e.g. if you have license for 8SC adn now want 8SC+Call Center which cost 945 € you maybe will need to pay some extra money not the full price, adter that you will have additional cal center features which are right now "locked"
     
  9. phonephone

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    Ok.. I found if I go into windows 7 and type 3cx reporter or 3cx call reporter it came up. However...... After taking a quick look at everything I am still not able to get user login and logout report. It gave me a bunch of reports for a bunch of other items. Is this possible or is there some other tool?
     
  10. mixig

    mixig Active Member

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    From what i know that is not possible (to see time when agent log in or out from the queue)...
     
  11. phonephone

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    Your are correct on that part. It gives you everything else but not the login log out. I was told that feature is available in the newer version.
     
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