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3CX Call Reporter Shows All Extensions as "Anonymous"

Discussion in '3CX Phone System - General' started by pcjohn, Sep 15, 2009.

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  1. pcjohn

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    I am using the 3CX 24-Extension version with Polycom IP320's and (3) Patton 4114's.

    Everything works perfect, however the 3CX Call Reporter shows extensions as "Anonymous"
    instead of the extension number. This appears in the destination field. So if number 212-555-5555
    calls extension 144, the source Column hows 2125555555 but the Destination column always shows
    Anonymous.

    Any suggestions ? Everything looks fine in the server activity log.
     
  2. comresource

    comresource Member

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    What does internal to internal show?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. pcjohn

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    Ok, here are the server activity logs and the Call Reporter log (I replaced my phone number with xxxx):

    The call at 09:10:37 is my extension 144 calling another extension 139
    The next call is my extension calling my cell phone
    The next call is my cell phone calling the digital receptionist which transfers to my extension 144

    You can see the other incoming calls do the same thing.

    I've tried routing from the PSTN device as well as a DID but it does the same thing.

    Many thanks,

    John


    09:11:37.187 [CM505001]: Ext.144: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_320-UA/3.1.3.0439] Transport: [sip:192.168.1.253:5060]
    09:11:37.187 [CM503002]: Call(2435): Alerting sip:144@192.168.1.208:5060
    09:11:36.890 [CM503024]: Call(2435): Calling Ext:Ext.144@[Dev:sip:144@192.168.1.208:5060]
    09:11:36.890 [CM503004]: Call(2435): Route 1: Ext:Ext.144@[Dev:sip:144@192.168.1.208:5060]
    09:11:36.890 [CM503010]: Making route(s) to <sip:144@127.0.0.1:5060>
    09:11:28.031 [CM503007]: Call(2435): Device joined: sip:800@127.0.0.1:40600;rinstance=6b8e1e14d1e38c37
    09:11:28.031 [CM503007]: Call(2435): Device joined: sip:732267xxxx@192.168.1.252:5064
    09:11:28.015 [CM505001]: Ext.800: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] Transport: [sip:127.0.0.1:5060]
    09:11:28.015 [CM503002]: Call(2435): Alerting sip:800@127.0.0.1:40600;rinstance=6b8e1e14d1e38c37
    09:11:27.531 [CM503024]: Call(2435): Calling Ext:Ext.800@[Dev:sip:800@127.0.0.1:40600;rinstance=6b8e1e14d1e38c37]
    09:11:27.531 [CM503004]: Call(2435): Route 1: Ext:Ext.800@[Dev:sip:800@127.0.0.1:40600;rinstance=6b8e1e14d1e38c37]
    09:11:27.531 [CM503010]: Making route(s) to <sip:800@192.168.1.253:5060>
    09:11:27.531 [CM505002]: Gateway:[Patton 4114 - 1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4114 JO EUI 00A0BA04C440 R5.4 2009-07-20 H323 SIP FXS FXO M5T SIP Stack/4.0.28.28] Transport: [sip:192.168.1.253:5060]
    09:11:27.515 [CM503001]: Call(2435): Incoming call from 732267xxxx@(Ln.10002@Patton 4114 - 1) to <sip:800@192.168.1.253:5060>
    09:11:27.515 [CM503012]: Inbound office hours rule (unnamed) for 10002 forwards to DN:800
    09:11:04.484 [CM503008]: Call(2434): Call is terminated
    09:11:04.484 [CM503008]: Call(2434): Call is terminated
    09:10:55.515 [CM503007]: Call(2434): Device joined: sip:10004@192.168.1.251:5060
    09:10:55.515 [CM503007]: Call(2434): Device joined: sip:144@192.168.1.208:5060
    09:10:55.500 [CM505002]: Gateway:[Patton 4114 - 2] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4114 JO EUI 00A0BA04C763 R5.4 2009-07-20 H323 SIP FXS FXO M5T SIP Stack/4.0.28.28] Transport: [sip:192.168.1.253:5060]
    09:10:55.500 [CM503002]: Call(2434): Alerting sip:10004@192.168.1.251:5060
    09:10:51.437 [CM503024]: Call(2434): Calling PSTNline:732267xxxx@(Ln.10004@Patton 4114 - 2)@[Dev:sip:10004@192.168.1.251:5060]
    09:10:51.437 [CM503004]: Call(2434): Route 1: PSTNline:732267xxxx@(Ln.10004@Patton 4114 - 2)@[Dev:sip:10004@192.168.1.251:5060, Dev:sip:10005@192.168.1.251:5062, Dev:sip:10006@192.168.1.251:5064, Dev:sip:10007@192.168.1.251:5066]
    09:10:51.437 [CM503010]: Making route(s) to <sip:732267xxxx@192.168.1.253;user=phone>
    09:10:51.421 [CM505001]: Ext.144: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_320-UA/3.1.3.0439] Transport: [sip:192.168.1.253:5060]
    09:10:51.421 [CM503001]: Call(2434): Incoming call from Ext.144 to <sip:732267xxxx@192.168.1.253;user=phone>
    09:10:49.062 [CM504001]: Ext.147: new contact is registered. Contact(s): [sip:147@192.168.1.219:5060/147]
    09:10:45.875 [CM503008]: Call(2433): Call is terminated
    09:10:37.625 [CM505001]: Ext.139: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_320-UA/3.1.3.0439] Transport: [sip:192.168.1.253:5060]
    09:10:37.625 [CM503002]: Call(2433): Alerting sip:139@192.168.1.206:5060
    09:10:37.343 [CM503024]: Call(2433): Calling Ext:Ext.139@[Dev:sip:139@192.168.1.206:5060]
    09:10:37.343 [CM503004]: Call(2433): Route 1: Ext:Ext.139@[Dev:sip:139@192.168.1.206:5060]
    09:10:37.343 [CM503010]: Making route(s) to <sip:139@192.168.1.253;user=phone>
    09:10:37.343 [CM505001]: Ext.144: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_320-UA/3.1.3.0439] Transport: [sip:192.168.1.253:5060]
    09:10:37.343 [CM503001]: Call(2433): Incoming call from Ext.144 to <sip:139@192.168.1.253;user=phone>
    09:09:53.125 [CM504001]: Ext.144: new contact is registered. Contact(s): [sip:144@192.168.1.208:5060/144]
     

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  4. pcjohn

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    Updated to V8 RC1 and still shows anonymous.

    JD
     
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