mobilowa
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- Feb 5, 2015
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3CX client does not receive incoming call after idling (running in background ) 1 hour or so
3CX server version: v15.5, Update 6, Build 15.5.15502.6
3CX Android client: 15.5.344.492
Both are latest versions, It is happening in multiple phones including Samsung Note 5, Google Pixel 2 , HTC 10
In this situation
Caller gets ring back tone for some time and call is being diverted to voice mail
When I open client and check as a callee , client simple says "register failed" or "no network"
Then with in few seconds client registrars back and show "On Hook" state,
So it is clear that when client is in idle state for long time like 1 hour , it goes to an UNSTABLE state (when the client is in background mode in android)
I have attached the screenshot of the client in error state , please check this
I have Skype for Business Client, which is extremely stable.
I cannot replicate this issue, If i enable verbose logging in android client side, I believe when i enable verbose logging it stops the app going to sleep mode or background fully , So this stops from App going to unstable state as "register failed" or "no network"
Phones always have LTE or WiFi Strong network, with open firewall
This is an intermittent issue and I am missing lot of important calls.
Google FCM Push is configured correctly from server,
I have lots of remote yealink extensions provided via STUN, they have no issues
So there are no issues with External connectivity from Server
Could you please take required action to fix Andoid App with next release
Or provide some solutions to fix this issue ?
Thanks a lot in advance
3CX server version: v15.5, Update 6, Build 15.5.15502.6
3CX Android client: 15.5.344.492
Both are latest versions, It is happening in multiple phones including Samsung Note 5, Google Pixel 2 , HTC 10
In this situation
Caller gets ring back tone for some time and call is being diverted to voice mail
When I open client and check as a callee , client simple says "register failed" or "no network"
Then with in few seconds client registrars back and show "On Hook" state,
So it is clear that when client is in idle state for long time like 1 hour , it goes to an UNSTABLE state (when the client is in background mode in android)
I have attached the screenshot of the client in error state , please check this
I have Skype for Business Client, which is extremely stable.
I cannot replicate this issue, If i enable verbose logging in android client side, I believe when i enable verbose logging it stops the app going to sleep mode or background fully , So this stops from App going to unstable state as "register failed" or "no network"
Phones always have LTE or WiFi Strong network, with open firewall
This is an intermittent issue and I am missing lot of important calls.
Google FCM Push is configured correctly from server,
I have lots of remote yealink extensions provided via STUN, they have no issues
So there are no issues with External connectivity from Server
Could you please take required action to fix Andoid App with next release
Or provide some solutions to fix this issue ?
Thanks a lot in advance
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