• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

3CX client failed connexion after update

Status
Not open for further replies.

klm

Joined
Nov 29, 2016
Messages
20
Reaction score
2
Hello,

3CX server version : 15.5.0

This morning i updated the server and the 3CX client but now the 3CX client can't connecting to the server :

Code:
2018-08-31 09:30:50.131 3CXPhone[73998:13300532] MYP: [036]resuming after login timeout, as SIP in office:0
2018-08-31 09:30:50.132 3CXPhone[73998:13300532] MYP: [036]creating session to [https://xxxx/MyPhone/MPWebService.asmx]
2018-08-31 09:30:50.132 3CXPhone[73998:13300532] MYP: [036]requesting Login
2018-08-31 09:30:50.132 3CXPhone[73998:13300532] MYP: [036]HTTP Login channel created
2018-08-31 09:30:50.165 3CXPhone[73998:13300532] MYP: [036]resolved [https://xxx/MyPhone] as [https://xxx:443/MyPhone]
2018-08-31 09:30:50.232 3CXPhone[73998:13300532] MYP: [036]session started
2018-08-31 09:30:50.232 3CXPhone[73998:13300532] MYP: [036]session logging in
2018-08-31 09:30:50.570 3CXPhone[73998:13300532] MYP: [036]LOGIN request:
2018-08-31 09:30:50.570 3CXPhone[73998:13300532] MYP: [036]      info:       [3CXPhone for MAC 15.1.1.138 xxx]
2018-08-31 09:30:50.570 3CXPhone[73998:13300532] MYP: [036]      client ver: [1.9]
2018-08-31 09:30:50.570 3CXPhone[73998:13300532] MYP: [036]      proto ver:  [1.10]
2018-08-31 09:30:50.604 3CXPhone[73998:13300532] MYP: [036]LOGIN server connection failed with HTTP error 400
2018-08-31 09:30:50.604 3CXPhone[73998:13300532] MYP: [036]timeout
2018-08-31 09:30:50.604 3CXPhone[73998:13300532] MYP: [036]session destroyed [https://xxx/MyPhone]
2018-08-31 09:30:50.704 3CXPhone[73998:13300532] MYP: [036]HTTP Login channel released

I tried with another version (previous 3CX client version) 15.1.1.137 without issue, the client is connected perfectly.

Have you any information about this issue ?

Kind regards,

klm
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,616
Messages
748,822
Members
144,726
Latest member
NGPMH
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.