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3CX client for iOS freezes for a few seconds after the application starts

Discussion in 'iOS' started by igor.snezhko, Jul 24, 2017.

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  1. igor.snezhko

    igor.snezhko Active Member

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    Can you help, please?
     
  2. complex1

    complex1 Active Member

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    Hi,

    I do not think your phone nor the app is freezing, but it takes time to connect to the PBX.
    This I notice that at the right side of ROGERS and WiFi sign the connection sign is circling for a long time.
    When the app finally connect to the PBX all entered digits appears on the screen.
    Please check if you only use the WiFi the issue is still there.
    I am running v15.2.7.22 - iOS 10.3.3 – iPhone7 without issues.
     
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  3. igor.snezhko

    igor.snezhko Active Member

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    I noticed that the problem disappears if I disable access to contacts. I have 6000 contacts and they are pulled from Exchange.
     
  4. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi Igor
    1 - Igor, this happen with the version we released today (15.2.7.222) ?
    2 - Do you have alot of device and/or personal and/or company contacts and/or extensions?
    Thanks
    vali
     
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  5. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Ah, OK, now I observed what you mentioned about contacts.
    Well, we'll try to optimize the handling of big amount of contacts - some time ago, somebody reported here he has ~28,000 (twenty eight thousands) contacts, each with various amount of phone numbers (home, work, mobile etc). We'll have to decide somehow how to deal with such cases.
     
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  6. igor.snezhko

    igor.snezhko Active Member

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    Thank you, Vali!
     
  7. Lev

    Lev New Member

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    Hey, that guy with the 28k contacts was me.
    I ripped down my phonebook and am still rebuilding it every day.
    Just got about 500 right now.
    But i remember, that the iphone client did not had these issues before some update... i think i remember something in the patch notes about "optimizing contacts"... well, the opposite was the case for me :-/
     
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