Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

3cx client not working correctly through tunnel

Discussion in 'iOS' started by next2, Jun 7, 2017.

Thread Status:
Not open for further replies.
  1. next2

    Joined:
    Apr 19, 2009
    Messages:
    39
    Likes Received:
    0
    Hi all,
    Some problems with the iOS 3CX client :
    Using the app on the LAN, with wifi enabled: everything is OK
    Using the app over 4G, through 3CX tunnel : we are able to receive and make calls, but many features do not work : recent calls list is empty, the status says 'connecting' or 'timeout', the presence square is grey instead of green ...
    Any idea?
    Thanks!
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

    Joined:
    Dec 12, 2008
    Messages:
    1,527
    Likes Received:
    71
    1 - in the Management Console, verify if your extension is allowed to work ouside of LAN; if not, enable this option.

    2 - while connected on LAN, in the client "More" tap "Re-Provision" or
    3 - while connected on LAN, in the client "More" tap "Resend Credentials" - it will force th PBX to re-send you the Welcome eMail, or
    4 - in the Management Console, select your extension and re-send Welcome Email
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.