3CX Company Address Book (Contacts renamed in V15) make name resolution calling Company Name

Discussion in 'Ideas' started by fredy.martinez, Oct 12, 2016.

  1. fredy.martinez

    Joined:
    Jun 29, 2016
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    When a call is received and the system performs the search for the contact in the directory, if the Name field is blank, but the company name does not, the system identifies the call that you enter the name of the register; in the call log (incoming, outgoing, losses) if you do.

    A correction is suggested that the search for the coincidence also involves the name of the company, not only the Full name fields; under this in many organizations only it has the company name, and therefore the expected results are not obtained.

    Images that illustrate the current behavior are shared.

    Best Regards,

    Engineer Fredy Martínez Cubillos.
    General Manager - J&F Soluciones S.A.S.
     

    Attached Files:

    mgb likes this.