Hi George,
Thanks for coming back on this.
I have no problem doing the regular integration between the two, Salesforce & 3CX.
My issue is that if I want to have full integration of a phone system into a Salesforce Call Centre (A Console footer component), i need a call centre definition file (An xml file with details for Salesforce to pull information from)
This is a sample one:
<callCenter>
<section sortOrder="0" name="reqGeneralInfo" label="General Information">
<item sortOrder="0" name="reqInternalName" label="InternalName">OpenCTI</item>
<item sortOrder="1" name="reqDisplayName" label="Display Name">OpenCTI</item>
<item sortOrder="2" name="reqAdapterUrl" label="
CTI Adapter URL">
https://domain:port/softphone</item>
<item sortOrder="3" name="reqUseApi" label="Use CTI API">true</item>
<item sortOrder="4" name="reqSoftphoneHeight" label="Softphone Height">300</item>
<item sortOrder="5" name="reqSoftphoneWidth" label="Softphone Width">500</item>
<item sortOrder="6" name="reqSalesforceCompatibilityMode" label="Salesforce Compatibility Mode">Lightning</item>
</section>
<section sortOrder="1" name="reqDialingOptions" label="Dialing Options">
<item sortOrder="0" name="reqOutsidePrefix" label="Outside Prefix">9</item>
<item sortOrder="1" name="reqLongDistPrefix" label="Long Distance Prefix">1</item>
<item sortOrder="2" name="reqInternationalPrefix" label="International Prefix">01</item>
</section>
</callCenter>
I have found that other providers have template files and documentation regarding integrating their systems into the Salesforce console, but for 3CX, nothing. I've spoke to support in 3cx, got no answers. Spoke to Gold Certified 3CX partners, and they knew nothing. So im finding it very disheartening at this moment.
Im hoping somebody here can point me in the right direction of where I would find the CTI Adaptor URL so I can enter that information into my call centre.