3cx detect wrong incoming call

Discussion in '3CX Phone System - General' started by henlon, Jan 31, 2010.

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  1. henlon

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    Hi
    I'm using 3cx 7.1.7139.0 on a 2003 server.
    I have one provider with two different numbers, 401000 and 401010
    When I receive an inbound call to 401010 it detects it on the 401000 port

    What about this missbehavior?

    Here comes two lines from the log:

    19:08:31.968 [CM503001]: Call(22): Incoming call from 015014498@(Ln.10002@Cellip00) to <sip:801@192.168.0.15:5060>

    The right port would be Cellip10 not Cellip00

    In the next line:

    19:36:40.186 [CM505003]: Provider:[Cellip00] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Sippy] Transport: [sip:192.168.0.15:5060]

    Is there something in my setup I'll have to change?
     
  2. archie

    archie Well-Known Member
    3CX Support

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    If you're talking about UDP port than there's misunderstanding, because UDP ports range from 0 to 65535, so it can not be any 6 digit number
     
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  3. henlon

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    No I mean the ports to the provider.
     
  4. archie

    archie Well-Known Member
    3CX Support

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    Fix source identification rules than.
     
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  5. henlon

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    These two lines discover the problem taken from the call log:

    22:59:53.810 [CM505003]: Provider:[Cellip00] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Sippy] Transport: [sip:192.168.0.15:5060]

    22:59:53.810 [CM503001]: Call(67): Incoming call from 0706691767@(Ln.10002@Cellip00) to <sip:801@192.168.0.15:5060>

    The incoming call is for the port with Ln.10001 but all incoming calls goes to Ln.10002
    As you can se in the first raw: Device not Identified

    The both lines comes from the same Sip privider but with different numbers.

    Is there any settings I have to do?
     
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