3CX Directory not accessible from phone

Discussion in '3CX Phone System - General' started by runnerpaul, Mar 13, 2014.

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  1. runnerpaul

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    I have a SPA504G phone connected to a 3CX phone system. I tried to configure the XML phone directory service. When I go into the directory on the phone I am presented with the name I provided for my 3CX directory but if I select it I get an error saying 'Request failed'.



    The attached screenshot shows how I have configured it on the phone consol.



    Can anybody advise what I might be doing wrong?
     

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  2. craigreilly

    craigreilly Well-Known Member

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    have you tried pasting the URL into your internet browser?
    does it work there?
    are you on v11?
     
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  3. accelerated

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    What version of 3CX are you running?
    If you are running 12 you are missing your specefic directory after /provisioning/
    Version 12 added a new directory that should look like this example:

    http://1.1.1.1:5000/provisioning/NEWDIRECTORY/cisco_phonebook.xml

    Some of our customers had this issue after an 11 to 12 upgrade.

    Felix
     
  4. runnerpaul

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    I'm using version 11.
     
  5. runnerpaul

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    I played about with the xml and noticed that the issue only happens when there are greater than 90 entries. Can this be correct?

    Is there any way around this?
     
  6. craigreilly

    craigreilly Well-Known Member

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    From the Cisco manual regarding Personal directory:
    So maybe a limitation of all of their directories? Just a thought...
     
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