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3CX "Emergency Code" exception routing glitch

Discussion in '3CX Phone System - General' started by efounco, Dec 23, 2011.

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  1. efounco

    efounco New Member

    Sep 28, 2011
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    The "Emergency Code" feature of 3CX seems to break the ability to route incoming calls using an exception. For example, we have our incoming calls kinda' setup like this:

    During Business Hours
    Call is routed to Extension 900
    900 - Call Routing
    From * 5:30am - 8:00am route to Ring Group 1
    From * 8:00am - 5:00pm route to Ring Group 2
    From * 5:00pm - 5:30am route to Digital Receptions 1

    After Business Hours/Holidays
    Call is routed to Digital Receptionist 1

    So, in theory, when we use the "Emergency Code" feature to allow incoming calls after hours or during a holiday, it "should" route all incoming calls to extension 900 first. From there, depending on the time of day, the exception should route the call to the appropriate ring groups. However, instead of being routed properly via the exception, ALL calls route to rule 1.

    Our workaround for glitch was to reorganize the rules so that rule 1 is the one we wanted to use, but it would be nice to have this issue addressed in future updates. We have one of our phones hooked up to a PA and don't want the phone ringing off the hook and bothering the neighborhood at 5:30am.
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