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- May 17, 2008
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Good Day,
We are evaluating 3cx for our own use and potentially to distribute in the Caribbean. We have all the internal stuff working fine, but are having issues with VOIP Provider support. We currenly use conventional telecoms from Cable and Wireless and our limited VOIP knowledge may have something to do with it. We are testing Callcentric and Xeloq. Both VOIP providers show as registering fine and pass on firewall tests, and CallCentric incoming calls are working fine. When trying to make outgoing calls via either (have created two routes, one with a 9-prefix (CallCentric) and the other an 8-prefix (Xeloq) we are getting back errors. The errors are detailed below:
Xeloq:
13:38:19.406 Call::Terminate [CM503008]: Call(13): Call is terminated
13:38:19.375 Call::RouteFailed [CM503014]: Call(13): Attempt to reach [sip:[email protected]:5060] failed. Reason: Reason Unknown
13:38:19.375 CallLeg:nFailure [CM503003]: Call(13): Call to sip:[email protected]:5060 has failed; Cause: 407 Proxy Authentication Required; from IP:81.26.212.150:5060
13:38:18.718 CallCtrl:nSelectRouteReq [CM503004]: Call(13): Calling: VoIPline:10000@[Dev:sip:[email protected]:5060]
13:38:18.703 CallCtrl:nIncomingCall [CM503001]: Call(13): Incoming call from Ext.100 to [sip:[email protected]:5060]
CallCentric:
13:38:11.312 Call::Terminate [CM503008]: Call(12): Call is terminated
13:38:11.281 Call::RouteFailed [CM503014]: Call(12): Attempt to reach [sip:[email protected]:5060] failed. Reason: Forbidden
13:38:11.281 CallLeg:nFailure [CM503003]: Call(12): Call to sip:[email protected]:5060 has failed; Cause: 403 User does not exist; from IP:204.11.192.23:5080
13:38:11.031 CallCtrl:nSelectRouteReq [CM503004]: Call(12): Calling: VoIPline:10001@[Dev:sip:[email protected]:5060]
13:38:11.000 CallCtrl:nIncomingCall [CM503001]: Call(12): Incoming call from Ext.100 to [sip:[email protected]:5060]
Any assistance is greatly appreciated.
Regards,
Mike Martin
We are evaluating 3cx for our own use and potentially to distribute in the Caribbean. We have all the internal stuff working fine, but are having issues with VOIP Provider support. We currenly use conventional telecoms from Cable and Wireless and our limited VOIP knowledge may have something to do with it. We are testing Callcentric and Xeloq. Both VOIP providers show as registering fine and pass on firewall tests, and CallCentric incoming calls are working fine. When trying to make outgoing calls via either (have created two routes, one with a 9-prefix (CallCentric) and the other an 8-prefix (Xeloq) we are getting back errors. The errors are detailed below:
Xeloq:
13:38:19.406 Call::Terminate [CM503008]: Call(13): Call is terminated
13:38:19.375 Call::RouteFailed [CM503014]: Call(13): Attempt to reach [sip:[email protected]:5060] failed. Reason: Reason Unknown
13:38:19.375 CallLeg:nFailure [CM503003]: Call(13): Call to sip:[email protected]:5060 has failed; Cause: 407 Proxy Authentication Required; from IP:81.26.212.150:5060
13:38:18.718 CallCtrl:nSelectRouteReq [CM503004]: Call(13): Calling: VoIPline:10000@[Dev:sip:[email protected]:5060]
13:38:18.703 CallCtrl:nIncomingCall [CM503001]: Call(13): Incoming call from Ext.100 to [sip:[email protected]:5060]
CallCentric:
13:38:11.312 Call::Terminate [CM503008]: Call(12): Call is terminated
13:38:11.281 Call::RouteFailed [CM503014]: Call(12): Attempt to reach [sip:[email protected]:5060] failed. Reason: Forbidden
13:38:11.281 CallLeg:nFailure [CM503003]: Call(12): Call to sip:[email protected]:5060 has failed; Cause: 403 User does not exist; from IP:204.11.192.23:5080
13:38:11.031 CallCtrl:nSelectRouteReq [CM503004]: Call(12): Calling: VoIPline:10001@[Dev:sip:[email protected]:5060]
13:38:11.000 CallCtrl:nIncomingCall [CM503001]: Call(12): Incoming call from Ext.100 to [sip:[email protected]:5060]
Any assistance is greatly appreciated.
Regards,
Mike Martin