3cx event log: how to export or crunch the data

Discussion in '3CX Phone System - General' started by Frank D, Feb 11, 2016.

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  1. Frank D

    Frank D New Member

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    Hi,

    my phones are rebooting randomly and I want to analyse the server event log and the unregister/register events (ID 4101) in this log.
    There are a lot of unregister and register events, and as I have 220 phones I need to export the data into excel to look for some patterns.

    Via the web-interface I cannot copy or export the data. The 3cx-log-viewer seems not to include the register and unregister events. I searched and I could not find anything in this data. Has the 3cx-log-viewer access to this data? Do I miss some settings or can I perhaps access a file somewhere?

    best regards Frank
     
  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    Generate the Support Info Files from the Management Console, then open the .zip file and in the "ExtraLogging" folder there is a file "tcxSystemEvents" which is a csv. In there you should be able to see the events and because it is CSV, open it with excel.
     
  3. Frank D

    Frank D New Member

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    Hi Nick,

    thanks a lot, worked like a charm.
     
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