• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

3cx extension call log does not show inbound group calls

Status
Not open for further replies.

King Computer

Joined
Jul 5, 2009
Messages
8
Reaction score
0
We have a group 600 which includes all the handsets set to ring for inbound calls.

Logging into http://3cx:5000/UserMain.wgx with the extension number and pin does not show group inbound calls to that extension.

This makes it almost useless as all inbound calls go to the group, and these calls are where we spend most of our time are not showing up in the individual extension logs.

As we run a support desk and often in individual users need to check how long they were on the phone for to a client we want to be up to run the extension manager to show how long that extension was on course for whether it came into the group extension or specifically to that extension.

Is there any easy way of doing this from each desk without having to log into the 3cx server and run the call log reporter to find out how long a particular extension is on inbound calls?
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,632
Messages
748,962
Members
144,747
Latest member
Murad88
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.