3CX fails to call my extension for "play prompt on phone"

Discussion in '3CX Phone System - General' started by calintulbure, Jul 11, 2012.

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  1. calintulbure

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    I upgraded my V10 3CX to V11 today but soon I run into problems.

    Trying to build a new voice prompt set for the digital receptionist, I realized that 3CX won't ring my extension to play the prompts, nor it rings my extension to record a new prompt. I get the error "Unable to perform the operation. Please try again"



    Related to that I also realized that initiating a call from MyPhone does not work either. No error message this time, though. It simply doesn't work. When receiving calls on my extension, MyPhone works fine meaning it senses the call and shows that in the interface.

    Does anybody have a solution for that?

    Thanks.
     
  2. danhriscanu

    danhriscanu New Member

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    Re: 3CX fails to call my extension for "play prompt on phone

    Hi,

    Check that all services are up and running, especially web server IIS or Abyss.
    Try to search the logs and see if you can find any error when you try to perform that action.
     
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  3. calintulbure

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    Re: 3CX fails to call my extension for "play prompt on phone

    Every service is up and running (i can also access the Web Management Console) and i found no entries related to this problem in the logs.
     
  4. danhriscanu

    danhriscanu New Member

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    Re: 3CX fails to call my extension for "play prompt on phone

    Hi,

    Please restart your server, repeat the operation and post the output of Server Activity log here. Maybe we can find something.
     
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  5. calintulbure

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    Re: 3CX fails to call my extension for "play prompt on phone

    13-07-2012 13:25:07.773 Currently active calls [none]
    13-07-2012 13:25:06.095 Endpoint Extn:901 has added contact <sip:901@192.168.0.80:39398> for device Dev(49):[sip:901@192.168.0.80:39398;ob / 901]
    13-07-2012 13:25:06.094 [CM504001]: Endpoint Extn:901: new contact is registered. Contact(s): [sip:901@192.168.0.80:39398 / 901]
    13-07-2012 13:25:00.026 Line 10002 got Device: Dev(11):[sip:10002@192.168.0.57:5061;transport=udp / 10002]
    13-07-2012 13:24:56.069 Endpoint Extn:901 has removed contact <sip:901@192.168.0.80:39398>
    13-07-2012 13:24:56.069 [CM504002]: Endpoint Extn:901: a contact is unregistered. Contact(s): []
    13-07-2012 13:24:40.260 Line 10004 got Device: Dev(39):[sip:10004@192.168.0.57:5063;transport=udp / 10004]
    13-07-2012 13:24:38.598 Line 10003 got Device: Dev(37):[sip:10003@192.168.0.57:5062;transport=udp / 10003]
    13-07-2012 13:24:38.187 Line 10001 got Device: Dev(35):[sip:10001@192.168.0.57:5060;transport=udp / 10001]
    13-07-2012 13:24:35.688 Currently active calls [none]
    13-07-2012 13:24:05.606 Currently active calls [none]
    13-07-2012 13:23:59.936 Line 10002 got Device: Dev(11):[sip:10002@192.168.0.57:5061;transport=udp / 10002]
    13-07-2012 13:23:48.867 [CM102000] CA request makeCall(dn_from=, number_to=, handler=PlayFile)
    13-07-2012 13:23:41.244 [CM102000] CA request makeCall(dn_from=, number_to=, handler=PlayFile)
    13-07-2012 13:23:40.098 Line 10004 got Device: Dev(39):[sip:10004@192.168.0.57:5063;transport=udp / 10004]
    13-07-2012 13:23:38.423 Line 10003 got Device: Dev(37):[sip:10003@192.168.0.57:5062;transport=udp / 10003]
    13-07-2012 13:23:38.001 Line 10001 got Device: Dev(35):[sip:10001@192.168.0.57:5060;transport=udp / 10001]
    13-07-2012 13:23:33.351 Currently active calls [none]
    13-07-2012 13:23:25.225 [CM102000] CA request makeCall(dn_from=, number_to=, handler=PlayFile)
    13-07-2012 13:23:25.211 [EC100007]: External application is connected:
    application:ylisrv:0/InterfaceWindows
    local:127.0.0.1:5482
    remote:127.0.0.1:56277
    13-07-2012 13:23:15.368 Endpoint Extn:500 has added contact <sip:500@89.133.94.228:5060> for device Dev(48):[sip:500@89.133.94.228:5060;transport=udp;user=phone / 500]
    13-07-2012 13:23:15.367 [CM504001]: Endpoint Extn:500: new contact is registered. Contact(s): [sip:500@89.133.94.228:5060 / 500]
    13-07-2012 13:23:15.366 Dev(48):[sip:500@89.133.94.228:5060;transport=udp;user=phone / 500]: PBX contact is public IP: <sip:500@81.196.151.129:5060>
    13-07-2012 13:23:15.365 Dev(48):[sip:500@89.133.94.228:5060;transport=udp;user=phone / 500] has updated source address: 89.133.94.228:5060
    13-07-2012 13:23:15.365 Dev(48):[sip:500@89.133.94.228:5060;transport=udp;user=phone / 500]: PBX contact is public IP: <sip:500@81.196.151.129:5060>
    13-07-2012 13:23:11.687 Endpoint Extn:808 has added contact <sip:808@192.168.0.62:5074> for device Dev(47):[sip:808@192.168.0.62:5074 / 808]
    13-07-2012 13:23:11.687 [CM504001]: Endpoint Extn:808: new contact is registered. Contact(s): [sip:808@192.168.0.62:5074 / 808]
    13-07-2012 13:23:06.474 Endpoint Extn:807 has added contact <sip:807@192.168.0.62:5072> for device Dev(46):[sip:807@192.168.0.62:5072 / 807]
    13-07-2012 13:23:06.474 [CM504001]: Endpoint Extn:807: new contact is registered. Contact(s): [sip:807@192.168.0.62:5072 / 807]
    13-07-2012 13:23:04.264 Endpoint Extn:806 has added contact <sip:806@192.168.0.62:5070> for device Dev(45):[sip:806@192.168.0.62:5070 / 806]
    13-07-2012 13:23:04.264 [CM504001]: Endpoint Extn:806: new contact is registered. Contact(s): [sip:806@192.168.0.62:5070 / 806]
    13-07-2012 13:23:03.041 Endpoint Extn:805 has added contact <sip:805@192.168.0.62:5068> for device Dev(44):[sip:805@192.168.0.62:5068 / 805]
    13-07-2012 13:23:03.040 [CM504001]: Endpoint Extn:805: new contact is registered. Contact(s): [sip:805@192.168.0.62:5068 / 805]
    13-07-2012 13:23:00.790 Currently active calls [none]
    13-07-2012 13:22:59.809 Endpoint Extn:804 has added contact <sip:804@192.168.0.62:5066> for device Dev(43):[sip:804@192.168.0.62:5066 / 804]
    13-07-2012 13:22:59.809 [CM504001]: Endpoint Extn:804: new contact is registered. Contact(s): [sip:804@192.168.0.62:5066 / 804]
    13-07-2012 13:22:59.278 Line 10002 got Device: Dev(11):[sip:10002@192.168.0.57:5061;transport=udp / 10002]
    13-07-2012 13:22:57.580 Endpoint Extn:803 has added contact <sip:803@192.168.0.62:5064> for device Dev(42):[sip:803@192.168.0.62:5064 / 803]
    13-07-2012 13:22:57.580 [CM504001]: Endpoint Extn:803: new contact is registered. Contact(s): [sip:803@192.168.0.62:5064 / 803]
    13-07-2012 13:22:51.359 Endpoint Extn:802 has added contact <sip:802@192.168.0.62:5062> for device Dev(41):[sip:802@192.168.0.62:5062 / 802]
    13-07-2012 13:22:51.359 [CM504001]: Endpoint Extn:802: new contact is registered. Contact(s): [sip:802@192.168.0.62:5062 / 802]
    13-07-2012 13:22:49.141 Endpoint Extn:801 has added contact <sip:801@192.168.0.62:5060> for device Dev(40):[sip:801@192.168.0.62:5060 / 801]
    13-07-2012 13:22:49.141 [CM504001]: Endpoint Extn:801: new contact is registered. Contact(s): [sip:801@192.168.0.62:5060 / 801]
    13-07-2012 13:22:39.531 Registered line: Lc:10004(@FXO 4[<sip:10004@192.168.0.57:5063>])
    13-07-2012 13:22:39.524 Dev(39):[sip:10004@192.168.0.57:5063;transport=udp / 10004] has updated source address: 192.168.0.57:5063
    13-07-2012 13:22:39.520 Line 10004 got Device: Dev(38):[sip:10004@192.168.0.57:5063;transport=udp / 10004]
    13-07-2012 13:22:39.516 Dev(38):[sip:10004@192.168.0.57:5063;transport=udp / 10004] has updated source address: 192.168.0.57:5063
    13-07-2012 13:22:37.858 Registered line: Lc:10003(@FXO 3[<sip:10003@192.168.0.57:5062>])
    13-07-2012 13:22:37.856 Dev(37):[sip:10003@192.168.0.57:5062;transport=udp / 10003] has updated source address: 192.168.0.57:5062
    13-07-2012 13:22:37.853 Line 10003 got Device: Dev(36):[sip:10003@192.168.0.57:5062;transport=udp / 10003]
    13-07-2012 13:22:37.851 Dev(36):[sip:10003@192.168.0.57:5062;transport=udp / 10003] has updated source address: 192.168.0.57:5062
    13-07-2012 13:22:37.443 Registered line: Lc:10001(@FXO 1[<sip:10001@192.168.0.57:5060>])
    13-07-2012 13:22:37.440 Dev(35):[sip:10001@192.168.0.57:5060;transport=udp / 10001] has updated source address: 192.168.0.57:5060
    13-07-2012 13:22:37.438 Line 10001 got Device: Dev(34):[sip:10001@192.168.0.57:5060;transport=udp / 10001]
    13-07-2012 13:22:37.436 Dev(34):[sip:10001@192.168.0.57:5060;transport=udp / 10001] has updated source address: 192.168.0.57:5060
    13-07-2012 13:22:37.156 Endpoint Extn:901 has added contact <sip:901@192.168.0.80:39398> for device Dev(33):[sip:901@192.168.0.80:39398;ob / 901]
    13-07-2012 13:22:37.156 [CM504001]: Endpoint Extn:901: new contact is registered. Contact(s): [sip:901@192.168.0.80:39398 / 901]
    13-07-2012 13:22:28.716 Currently active calls [none]
    13-07-2012 13:22:22.183 Endpoint Extn:902 has added contact <sip:902@89.123.127.4:5060> for device Dev(32):[sip:902@89.123.127.4:5060;transport=udp;user=phone / 902]
    13-07-2012 13:22:22.183 [CM504001]: Endpoint Extn:902: new contact is registered. Contact(s): [sip:902@89.123.127.4:5060 / 902]
    13-07-2012 13:22:22.182 Dev(32):[sip:902@89.123.127.4:5060;transport=udp;user=phone / 902]: PBX contact is public IP: <sip:902@81.196.151.129:5060>
    13-07-2012 13:22:22.180 Dev(32):[sip:902@89.123.127.4:5060;transport=udp;user=phone / 902] has updated source address: 89.123.127.4:5060
    13-07-2012 13:22:22.180 Dev(32):[sip:902@89.123.127.4:5060;transport=udp;user=phone / 902]: PBX contact is public IP: <sip:902@81.196.151.129:5060>
    13-07-2012 13:22:08.868 Endpoint Extn:812 has added contact <sip:812@192.168.0.68:5060> for device Dev(31):[sip:812@192.168.0.68:5060;transport=udp;user=phone / 812]
    13-07-2012 13:22:08.868 [CM504001]: Endpoint Extn:812: new contact is registered. Contact(s): [sip:812@192.168.0.68:5060 / 812]
    13-07-2012 13:22:08.865 Dev(31):[sip:812@192.168.0.68:5060;transport=udp;user=phone / 812] has updated source address: 192.168.0.68:5060
    13-07-2012 13:22:04.909 Registered line: Lc:10005(@Messagenet.it[<sip:5286759@sip.messagenet.it:5060>])
    13-07-2012 13:22:04.906 [CM504004]: Registration succeeded for: Lc:10005(@Messagenet.it[<sip:5286759@sip.messagenet.it:5060>])
    13-07-2012 13:22:04.906 Dev(4):[sip:5286759@sip.messagenet.it:5060 / 5286759]: PBX contact is public IP: <sip:5286759@81.196.151.129:5060>
    13-07-2012 13:22:04.752 Removed registration for []
    13-07-2012 13:22:04.605 [CM504003]: Sent registration request for Lc:10005(@Messagenet.it[<sip:5286759@sip.messagenet.it:5060>])
    13-07-2012 13:22:04.605 Dev(4):[sip:5286759@sip.messagenet.it:5060 / 5286759]: PBX contact is public IP: <sip:5286759@81.196.151.129:5060>
    13-07-2012 13:22:04.500 IP(s) added:[192.168.0.20,192.168.0.101]
    13-07-2012 13:22:04.321 Endpoint ParkOrb:SP9 has added contact <sip:SP9@127.0.0.1:40000> for device Dev(30):[sip:SP9@127.0.0.1:40000;rinstance=e9347a74e1d1e022 / SP9]
    13-07-2012 13:22:04.321 [CM504001]: Endpoint ParkOrb:SP9: new contact is registered. Contact(s): [sip:SP9@127.0.0.1:40000 / SP9]
    13-07-2012 13:22:04.321 Endpoint Conf:704 has added contact <sip:704@127.0.0.1:40300> for device Dev(29):[sip:704@127.0.0.1:40300;rinstance=8442b11b213ccce4 / 704]
    13-07-2012 13:22:04.321 [CM504001]: Endpoint Conf:704: new contact is registered. Contact(s): [sip:704@127.0.0.1:40300 / 704]
    13-07-2012 13:22:04.320 Endpoint ParkOrb:SP8 has added contact <sip:SP8@127.0.0.1:40000> for device Dev(28):[sip:SP8@127.0.0.1:40000;rinstance=433993ce8562a90f / SP8]
    13-07-2012 13:22:04.320 [CM504001]: Endpoint ParkOrb:SP8: new contact is registered. Contact(s): [sip:SP8@127.0.0.1:40000 / SP8]
    13-07-2012 13:22:04.312 Endpoint ParkOrb:SP7 has added contact <sip:SP7@127.0.0.1:40000> for device Dev(27):[sip:SP7@127.0.0.1:40000;rinstance=3097bc444af12d29 / SP7]
    13-07-2012 13:22:04.312 [CM504001]: Endpoint ParkOrb:SP7: new contact is registered. Contact(s): [sip:SP7@127.0.0.1:40000 / SP7]
    13-07-2012 13:22:04.308 Endpoint ParkOrb:SP6 has added contact <sip:SP6@127.0.0.1:40000> for device Dev(26):[sip:SP6@127.0.0.1:40000;rinstance=61363a8da94090cf / SP6]
    13-07-2012 13:22:04.307 [CM504001]: Endpoint ParkOrb:SP6: new contact is registered. Contact(s): [sip:SP6@127.0.0.1:40000 / SP6]
    13-07-2012 13:22:04.307 Endpoint ParkOrb:SP5 has added contact <sip:SP5@127.0.0.1:40000> for device Dev(25):[sip:SP5@127.0.0.1:40000;rinstance=629e12273e5560e3 / SP5]
    13-07-2012 13:22:04.307 [CM504001]: Endpoint ParkOrb:SP5: new contact is registered. Contact(s): [sip:SP5@127.0.0.1:40000 / SP5]
    13-07-2012 13:22:04.307 Endpoint ParkOrb:SP4 has added contact <sip:SP4@127.0.0.1:40000> for device Dev(24):[sip:SP4@127.0.0.1:40000;rinstance=09133541cc57e44d / SP4]
    13-07-2012 13:22:04.306 [CM504001]: Endpoint ParkOrb:SP4: new contact is registered. Contact(s): [sip:SP4@127.0.0.1:40000 / SP4]
    13-07-2012 13:22:04.306 Endpoint ParkOrb:SP3 has added contact <sip:SP3@127.0.0.1:40000> for device Dev(23):[sip:SP3@127.0.0.1:40000;rinstance=3bebef7af6769e27 / SP3]
    13-07-2012 13:22:04.306 [CM504001]: Endpoint ParkOrb:SP3: new contact is registered. Contact(s): [sip:SP3@127.0.0.1:40000 / SP3]
    13-07-2012 13:22:04.302 Endpoint ParkOrb:SP2 has added contact <sip:SP2@127.0.0.1:40000> for device Dev(22):[sip:SP2@127.0.0.1:40000;rinstance=f6e076922f4b29f8 / SP2]
    13-07-2012 13:22:04.302 [CM504001]: Endpoint ParkOrb:SP2: new contact is registered. Contact(s): [sip:SP2@127.0.0.1:40000 / SP2]
    13-07-2012 13:22:04.302 Endpoint ParkOrb:SP1 has added contact <sip:SP1@127.0.0.1:40000> for device Dev(21):[sip:SP1@127.0.0.1:40000;rinstance=9a52519981a2461c / SP1]
    13-07-2012 13:22:04.301 [CM504001]: Endpoint ParkOrb:SP1: new contact is registered. Contact(s): [sip:SP1@127.0.0.1:40000 / SP1]
    13-07-2012 13:22:04.295 Endpoint ParkOrb:SP0 has added contact <sip:SP0@127.0.0.1:40000> for device Dev(20):[sip:SP0@127.0.0.1:40000;rinstance=c1df898f05578d41 / SP0]
    13-07-2012 13:22:04.295 [CM504001]: Endpoint ParkOrb:SP0: new contact is registered. Contact(s): [sip:SP0@127.0.0.1:40000 / SP0]
    13-07-2012 13:22:04.284 Endpoint ParkOrb:*1 has added contact <sip:*1@127.0.0.1:40000> for device Dev(19):[sip:*1@127.0.0.1:40000;rinstance=0876e5324e9b7b33 / *1]
    13-07-2012 13:22:04.284 [CM504001]: Endpoint ParkOrb:*1: new contact is registered. Contact(s): [sip:*1@127.0.0.1:40000 / *1]
    13-07-2012 13:22:04.275 Endpoint ParkOrb:*0 has added contact <sip:*0@127.0.0.1:40000> for device Dev(18):[sip:*0@127.0.0.1:40000;rinstance=d8f607fda0ebbe53 / *0]
    13-07-2012 13:22:04.275 [CM504001]: Endpoint ParkOrb:*0: new contact is registered. Contact(s): [sip:*0@127.0.0.1:40000 / *0]
    13-07-2012 13:22:04.271 Endpoint ParkOrb:*777 has added contact <sip:*777@127.0.0.1:40000> for device Dev(17):[sip:*777@127.0.0.1:40000;rinstance=9c6fd49238732850 / *777]
    13-07-2012 13:22:04.271 [CM504001]: Endpoint ParkOrb:*777: new contact is registered. Contact(s): [sip:*777@127.0.0.1:40000 / *777]
    13-07-2012 13:22:04.257 Endpoint Conf:703 has added contact <sip:703@127.0.0.1:40300> for device Dev(16):[sip:703@127.0.0.1:40300;rinstance=5a2fd23ddd0e26ec / 703]
    13-07-2012 13:22:04.257 [CM504001]: Endpoint Conf:703: new contact is registered. Contact(s): [sip:703@127.0.0.1:40300 / 703]
    13-07-2012 13:22:04.257 Endpoint Conf:702 has added contact <sip:702@127.0.0.1:40300> for device Dev(15):[sip:702@127.0.0.1:40300;rinstance=e65abe23890f5ad3 / 702]
    13-07-2012 13:22:04.256 [CM504001]: Endpoint Conf:702: new contact is registered. Contact(s): [sip:702@127.0.0.1:40300 / 702]
    13-07-2012 13:22:04.251 Endpoint Conf:701 has added contact <sip:701@127.0.0.1:40300> for device Dev(14):[sip:701@127.0.0.1:40300;rinstance=3249e222e8f1275b / 701]
    13-07-2012 13:22:04.251 [CM504001]: Endpoint Conf:701: new contact is registered. Contact(s): [sip:701@127.0.0.1:40300 / 701]
    13-07-2012 13:22:04.248 Endpoint Conf:700 has added contact <sip:700@127.0.0.1:40300> for device Dev(13):[sip:700@127.0.0.1:40300;rinstance=225d746a61e2ead8 / 700]
    13-07-2012 13:22:04.248 [CM504001]: Endpoint Conf:700: new contact is registered. Contact(s): [sip:700@127.0.0.1:40300 / 700]
    13-07-2012 13:22:00.581 Update Queue: 800; reg exts: [804,805,810,803,801,802]
    13-07-2012 13:22:00.579 Endpoint Queue:800 has added contact <sip:800@127.0.0.1:5488> for device Dev(12):[sip:800@127.0.0.1:5488 / 800]
    13-07-2012 13:22:00.579 [CM504001]: Endpoint Queue:800: new contact is registered. Contact(s): [sip:800@127.0.0.1:5488 / 800]
    13-07-2012 13:21:59.182 Registered line: Lc:10002(@FXO 2[<sip:10002@192.168.0.57:5061>])
    13-07-2012 13:21:59.179 Dev(11):[sip:10002@192.168.0.57:5061;transport=udp / 10002] has updated source address: 192.168.0.57:5061
    13-07-2012 13:21:59.177 Line 10002 got Device: Dev(10):[sip:10002@192.168.0.57:5061;transport=udp / 10002]
    13-07-2012 13:21:59.175 Dev(10):[sip:10002@192.168.0.57:5061;transport=udp / 10002] has updated source address: 192.168.0.57:5061
    13-07-2012 13:21:58.297 Endpoint Extn:810 has added contact <sip:810@192.168.0.59:5060> for device Dev(9):[sip:810@192.168.0.59:5060;transport=udp;user=phone / 810]
    13-07-2012 13:21:58.297 [CM504001]: Endpoint Extn:810: new contact is registered. Contact(s): [sip:810@192.168.0.59:5060 / 810]
    13-07-2012 13:21:58.294 Dev(9):[sip:810@192.168.0.59:5060;transport=udp;user=phone / 810] has updated source address: 192.168.0.59:5060
    13-07-2012 13:21:58.105 Endpoint Ivr:DialCode has added contact <sip:DialCode@127.0.0.1:5488> for device Dev(8):[sip:DialCode@127.0.0.1:5488 / DialCode]
    13-07-2012 13:21:58.105 [CM504001]: Endpoint Ivr:DialCode: new contact is registered. Contact(s): [sip:DialCode@127.0.0.1:5488 / DialCode]
    13-07-2012 13:21:57.734 [EC200007]: Queue Manager server is connected:
    application:ylisrv:0/QueueManager
    local:127.0.0.1:5482
    remote:127.0.0.1:56253
    13-07-2012 13:21:57.311 Registered line: Lc:10005(@Messagenet.it[<sip:5286759@sip.messagenet.it:5060>])
    13-07-2012 13:21:57.309 [CM504004]: Registration succeeded for: Lc:10005(@Messagenet.it[<sip:5286759@sip.messagenet.it:5060>])
    13-07-2012 13:21:57.309 Dev(4):[sip:5286759@sip.messagenet.it:5060 / 5286759]: PBX contact is public IP: <sip:5286759@81.196.151.129:5060>
    13-07-2012 13:21:57.270 Endpoint Extn:811 has added contact <sip:811@192.168.0.56:5060> for device Dev(7):[sip:811@192.168.0.56:5060 / 811]
    13-07-2012 13:21:57.270 [CM504001]: Endpoint Extn:811: new contact is registered. Contact(s): [sip:811@192.168.0.56:5060 / 811]
    13-07-2012 13:21:57.114 [CM504008]: Fax Service: Fax.888 registered as sip:888@127.0.0.1:5060 with contact sip:888@127.0.0.1:5100;user=phone
    13-07-2012 13:21:57.052 [CM504003]: Sent registration request for Lc:10005(@Messagenet.it[<sip:5286759@sip.messagenet.it:5060>])
    13-07-2012 13:21:57.051 Dev(4):[sip:5286759@sip.messagenet.it:5060 / 5286759]: PBX contact is public IP: <sip:5286759@81.196.151.129:5060>
    13-07-2012 13:21:56.677 [EC200002]: Media server is connected:
    application:ylisrv:0/MediaServer
    local:127.0.0.1:5482
    remote:127.0.0.1:56250
    13-07-2012 13:21:56.642 Currently active calls [none]
    13-07-2012 13:21:56.583 [EC200005]: Parking Orbit server is connected:
    application:ylisrv:0/3CXParkOrbit
    local:127.0.0.1:5482
    remote:127.0.0.1:56248
    13-07-2012 13:21:56.516 [EC200004]: IVR server is connected:
    application:ylisrv:0/IVRServer
    local:127.0.0.1:5482
    remote:127.0.0.1:56245
    13-07-2012 13:21:56.428 [EC200006]: Conference server is connected:
    application:ylisrv:0/3CXConferenceRoom
    local:127.0.0.1:5482
    remote:127.0.0.1:56243
    13-07-2012 13:21:55.855 >>>> PBX service started successfully <<<<
    13-07-2012 13:21:55.855 Phonebook entry not found for number 911
    13-07-2012 13:21:55.854 ** Enter Stack Loop **
    13-07-2012 13:21:55.854 ** Enter DUM Thread **
    13-07-2012 13:21:55.853 Looking for phone number 911 in tenant's 'default' phonebook
    13-07-2012 13:21:55.853 >> SIP server service is running. Starting main loop <<
    13-07-2012 13:21:55.853 Loading Contact records from database
    13-07-2012 13:21:55.851 Line 10003 has been updated from DB
    13-07-2012 13:21:55.850 Line 10005 has been updated from DB
    13-07-2012 13:21:55.850 Dev(4):[sip:5286759@sip.messagenet.it:5060 / 5286759]: PBX contact is public IP: <sip:5286759@81.196.151.129:5060>
    13-07-2012 13:21:55.847 Line 10004 has been updated from DB
    13-07-2012 13:21:55.846 Line 10002 has been updated from DB
    13-07-2012 13:21:55.845 Line 10001 has been updated from DB
    13-07-2012 13:21:55.837 User-Agent's that is configured to ignore: friendly-scanner,sipsak,smap,Elite 1.0 Brcm Callctrl
    13-07-2012 13:21:55.836 [CM506005]: Public IP=81.196.151.129 is used for WAN communications through local interface with IP=192.168.0.101
    13-07-2012 13:21:55.835 Transport 192.168.0.101:5060 is joined to SIP multicast group
    13-07-2012 13:21:55.835 Transport 192.168.0.20:5060 is joined to SIP multicast group
    13-07-2012 13:21:54.643 Folder for SSL certificates : C:\ProgramData\3CX\\Bin\cert
    13-07-2012 13:21:54.643 ** Initializing SIP stack **
    13-07-2012 13:21:54.643 [CM501006]: Default Local IP address: [192.168.0.20,192.168.0.101]
    13-07-2012 13:21:54.641 [CM501002]: Version: 11.0.25940.0
    13-07-2012 13:21:54.641 [CM501001]: Start 3CX PhoneSystem Call Manager
    13-07-2012 13:21:54.640 [CM501009]: License Info: Loaded Succeeded
    13-07-2012 13:21:54.638 Loading license from C:\ProgramData\3CX\Bin\License\3CXLicense.bin
    13-07-2012 13:21:54.637 IPBL: added entry (15): ip=188.161.255.240 masked ip=4043284924, mask=4294967295
    13-07-2012 13:21:54.637 IPBL: added entry (14): ip=188.161.225.50 masked ip=853647804, mask=4294967295
    13-07-2012 13:21:54.637 IPBL: added entry (13): ip=188.161.96.230 masked ip=3865092540, mask=4294967295
    13-07-2012 13:21:54.637 IPBL: added entry (12): ip=67.205.103.181 masked ip=3043478851, mask=4294967295
    13-07-2012 13:21:54.637 IPBL: added entry (11): ip=188.161.225.183 masked ip=3085017532, mask=4294967295
    13-07-2012 13:21:54.636 IPBL: added entry (10): ip=188.64.49.26 masked ip=439435452, mask=4294967295
    13-07-2012 13:21:54.636 IPBL: added entry (9): ip=108.62.48.219 masked ip=3677372012, mask=4294967295
    13-07-2012 13:21:54.636 IPBL: added entry (8): ip=80.172.241.131 masked ip=2213653584, mask=4294967295
    13-07-2012 13:21:54.636 IPBL: added entry (7): ip=69.10.151.98 masked ip=1654065733, mask=4294967295
    13-07-2012 13:21:54.636 IPBL: added entry (6): ip=109.253.4.130 masked ip=2181365101, mask=4294967295
    13-07-2012 13:21:54.635 IPBL: added entry (5): ip=85.114.100.0 masked ip=6582869, mask=16777215
    13-07-2012 13:21:54.635 IPBL: added entry (4): ip=194.176.228.0 masked ip=14987458, mask=16777215
    13-07-2012 13:21:54.635 IPBL: added entry (3): ip=87.230.78.0 masked ip=5170775, mask=16777215
    13-07-2012 13:21:54.635 IPBL: added entry (2): ip=184.82.100.0 masked ip=6574776, mask=16777215
    13-07-2012 13:21:54.635 IPBL: added entry (1): ip=37.8.22.0 masked ip=1443877, mask=16777215
    13-07-2012 13:21:54.443 [EC200001]: Configuration server is connected:
    application:ylisrv:5485/DBProvider
    local:127.0.0.1:56239
    remote:127.0.0.1:5485
    13-07-2012 13:21:54.437 [CM501007]: *** Started Calls Controller thread ***
     
  6. danhriscanu

    danhriscanu New Member

    Joined:
    Nov 29, 2011
    Messages:
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    0
    Re: 3CX fails to call my extension for "play prompt on phone

    Hi,

    It seems that it's not even trying to place the call to your phone. Unfortunately I cannot reproduce your issue and it has not been reported by anyone else for the moment, so I suppose that is a configuration problem on your machine. I would recommend checking of all IVR menus and reinstalling 3cx phone system v11. I can assure that this is not a v11 issue.
     
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  7. nb

    nb Support Team
    Staff Member 3CX Support

    Joined:
    Jun 7, 2007
    Messages:
    2,117
    Likes Received:
    146
    Re: 3CX fails to call my extension for "play prompt on phone

    Do you still have this problem?

    If yes contact me nb@3cx.com so we check this out.
     
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  8. norcorp

    Joined:
    Jul 26, 2012
    Messages:
    4
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    0
    Re: 3CX fails to call my extension for "play prompt on phone

    I just upgrade to version 11 and am having the same issue, also other people can not transfer to this extention. However it will play on another extention.
    Tom lalor
     
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