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3CX Fax Sender Module - Fax Printer over Internet

Discussion in '3CX Phone System - General' started by csa452, Dec 6, 2010.

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  1. csa452

    Nov 11, 2010
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    We enabled the windows fax services on our 3CX server (windows server 2003), installed the 3CX fax server, and enabled internet printing. We then configured a test machine to use our shared fax printer over the internet (http://servername/printers/.fax). When we try to send a fax through this test machine by going to File --> Print on a document and selecting our shared fax printer, we get the normal fax wizard which asks for the recipient name and fax number, and then we hit Print and nothing happens. In the Fax Console there is nothing in "Outbox" or "Sent Items", and there are no errors or events listed in the Event Viewer on the test machine.

    If I go to our 3CX server, there is nothing in the 3cx logs about an incoming fax. If I look in the event viewer on our server I see the following event from SYSTEM:

    Document 42, chris@xxxxxxxx.com - Untitled - Notepad owned by Administrator was deleted on Fax.
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    So basically, the server is seeing the print job come in but nothing is actually happening - it doesn't show up in the queue and it doesn't hand it off to the 3CX fax server.

    The strange thing is that it DOES work fine if I go to File --> Print and use the Fax Printer locally from the server. I thought maybe it is some problem with the firewall, but we've disabled that completely and still no luck. Does anyone know if Fax over IPP is possible with 3CX and have any advice on getting it to work?

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