3CX fax server - not sending email

Discussion in '3CX Phone System - General' started by georgi0, Oct 31, 2017.

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  1. georgi0

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    hi there


    I setup my faxserver and used it for a few month now.

    suddenly it stopped sending to my email the PDF files like it used to.


    we did not change anything, fax is receiving correctly and reporting back to the other side OK status.


    we have lost also this way a few fax messages.


    1. how can i fix this

    2. where are these lost faxes stored?


    thanks

    George
     
  2. georgi0

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    here is the log from inside 3CX attached as text file

    88 is my fax server extension and 25 is the extension to send out fax from my multifunction laser machine

    ====
     

    Attached Files:

  3. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @georgi0

    The folder for Faxes is C:\ProgramData\3CX\Instance1\Data\Fax\Faxes for windows and /var/lib/3cxpbx/Instance1/Data/Fax/Faxes for linux.
    Check there and see if the Faxes are actually arriving. Do emails work on the system? Can you receive a welcome email for example?
     
  4. georgi0

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    thanks. i found out i had issues with my regular email and SSL new setup.
    i used gmail and problem was solved.

    thanks.
     
  5. georgi0

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    however, all fax between period are lost. (not stored in location you provided)
     
  6. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    The location is for Faxes that were successfully received. If the fax was received by the PBX then the Fax would be in one of those folders depending if the PBX was successful is sending it or not. If the Fax is not in one of those folders then the fax was not successfully received by the PBX (or were deleted by someone).
    Glad to see that the email is now working. I would recommend keeping a eye on the issue and let us know if you have any more issues with this so we can take a look.
     
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