3CX FAX Service Help.

Discussion in '3CX Phone System - General' started by qaisdev, May 1, 2008.

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  1. qaisdev

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    Hi,
    I tried everything according to manuals of 3CX.
    Please can anyone tell me how to set up a fax service?
    Also is it possible to receive as well as send it?

    Our Specifications:-
    VegaStream 400
    3CX v5.1.4510.0
    IP330 Phones Polycom

    Any help will be really appreciated.

    Kind Regards
    Qais
     
  2. Nick Galea

    Nick Galea Site Admin

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    Hi,

    We have not tested fax with vegastream yet. However we are working with Vegastream on supporting Vegastream gateways.

    In v5 you can only receive faxes - in v6 you can also send.

    Note that FAX is a paid edition feature.
     
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  3. qaisdev

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    Hi,
    Thx for the reply.
    I have fully licensed version of 3CX.I am getting a bit confused, what you mean the v5 ,v6.
    You mean 3cx versions or the vegastream versions?
    If i am right 3cx is on initial build of version 5.
    And also my VegaStream supports T38.

    Anyway i also bought the linksys FXS and planning to fiddle with actual fax machine after the bank holiday.
    Any information i should be particularly aware of when i connect the actual fax machine with 3cx?


    Kind Regards
    Qais
     
  4. Nick Galea

    Nick Galea Site Admin

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    OK, sorry about confusion:

    We are working to support Vegastream for v5 (it will be a new template). However meanwhile you could try configuring the Vegastream to forward inbound fax calls to the fax service of 3CX. That way you receive the fax as a PDF.

    If you want to keep using your older fax machine via an ATA - then forget about t38 - this is only for fax machines capable of T38. To use your old fax machine, configure it as a regular extension and be sure to use G711. It should more or less work. Unfortunately fax -if not t38 - is not great over Voip. Unless the FXS you bought has some special support for fax - but i am not aware of any except the Patton fax adaptor, which is kind of an FXS just for fax machines.
     
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  5. qaisdev

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    Hi ,
    Great so i will be waiting for the new build.

    I bought Linksys SPA3102 Voice Gateway 1 FXO + 1 FXS

    As the description it should work fine.Will let you know in the foll week when will start to mess with it.
    Also i tried to use the FAX-Email in the 3CX and it does not work at all.
    Is there any example you can provide me so that i will have a look to see ,if i have configured it properly.

    Kind Regards
    Qais
     
  6. asfuture

    asfuture New Member

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    take a look on page 65 in the 3CX PhoneSystem Manual. it is your gateway T38 proof???
     
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