Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

3cx fax to email not working

Discussion in '3CX Phone System - General' started by menno22, Apr 24, 2011.

Thread Status:
Not open for further replies.
  1. menno22

    Joined:
    Apr 24, 2011
    Messages:
    2
    Likes Received:
    0
    Hello all,

    ive setup the Fax extension in my 3cx server

    im just running demo license, in the future i want to buy it IF the fax extension is working

    i have 2 numbers 1 number for calling and 1 for fax

    now i have add voip provider for the fax number
    created a did to the fax extension (it says send fax to 888 administrator)
    and ofcourse i have fax extension

    but when i call the number of the fax no beep or nothing.. the phone hangs up within 1 second

    what can i do? please help
     
  2. Niklas

    Joined:
    May 16, 2011
    Messages:
    7
    Likes Received:
    0
    I got the same problem!

    I'm able to fax to other fax machines external, and i can receive fax, but i can't forward to Email?

    How to solve?
     
  3. willow

    willow Member

    Joined:
    Mar 1, 2011
    Messages:
    471
    Likes Received:
    0
    these are 2 different issues.

    menno22, does your carrier support T.38 Faxing? That is the only way that the faxing will work. also can you verify with a log trace that the call is coming in and hitting the fax server extension. sometimes DID's are the same provider are hard to configure correctly,

    Niklas, does the 3cx send out other emails fine? ie voicemail to email and welcom letters.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. Niklas

    Joined:
    May 16, 2011
    Messages:
    7
    Likes Received:
    0
    Hey willow

    Yes it does, here is the log file

    Code:
    19:17:33.349  [CM503008]: Call(66): Call is terminated
    19:17:31.721  [CM503007]: Call(66): Device joined: sip:2222@192.168.20.101:5100;user=phone
    19:17:31.719  [CM503007]: Call(66): Device joined: sip:2001@192.168.30.5:5060
    19:17:31.717  [CM503002]: Call(66): Alerting sip:2222@192.168.20.101:5100;user=phone
    19:17:31.663  [CM503025]: Call(66): Calling @[Dev:sip:2222@192.168.20.101:5100;user=phone]
    19:17:31.616  [CM503004]: Call(66): Route 1: @[Dev:sip:2222@192.168.20.101:5100;user=phone]
    19:17:31.616  [CM503010]: Making route(s) to <sip:2222@192.168.20.101>
    19:17:31.612  [CM503001]: Call(66): Incoming call from Fax.2001 to <sip:2222@192.168.20.101>
    19:16:22.865  [CM503008]: Call(65): Call is terminated
    19:16:21.291  [CM503007]: Call(65): Device joined: sip:2222@192.168.20.101:5100;user=phone
    19:16:21.290  [CM503007]: Call(65): Device joined: sip:2001@192.168.30.5:5060
    19:16:21.287  [CM503002]: Call(65): Alerting sip:2222@192.168.20.101:5100;user=phone
    19:16:21.231  [CM503025]: Call(65): Calling @[Dev:sip:2222@192.168.20.101:5100;user=phone]
    19:16:21.184  [CM503004]: Call(65): Route 1: @[Dev:sip:2222@192.168.20.101:5100;user=phone]
    19:16:21.184  [CM503010]: Making route(s) to <sip:2222@192.168.20.101>
    19:16:21.180  [CM503001]: Call(65): Incoming call from Fax.2001 to <sip:2222@192.168.20.101>
    19:13:17.326  [CM503008]: Call(64): Call is terminated
    19:13:15.783  [CM503007]: Call(64): Device joined: sip:2222@192.168.20.101:5100;user=phone
    19:13:15.781  [CM503007]: Call(64): Device joined: sip:2001@192.168.30.5:5060
    19:13:15.779  [CM503002]: Call(64): Alerting sip:2222@192.168.20.101:5100;user=phone
    19:13:15.725  [CM503025]: Call(64): Calling @[Dev:sip:2222@192.168.20.101:5100;user=phone]
    19:13:15.679  [CM503004]: Call(64): Route 1: @[Dev:sip:2222@192.168.20.101:5100;user=phone]
    19:13:15.679  [CM503010]: Making route(s) to <sip:2222@192.168.20.101>
    19:13:15.674  [CM503001]: Call(64): Incoming call from Fax.2001 to <sip:2222@192.168.20.101>
    
    2222 is instead of 888
     
  5. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    beautiful selection of the log messages :)
    Could you please provide information about Fax.2001?

    Thanks
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. Niklas

    Joined:
    May 16, 2011
    Messages:
    7
    Likes Received:
    0
    DO'H sure off course i can!

    Setup for FAX 2001:

    Samsung CLX 3175N - connected to Linksys PAP2 - connected to switch.

    I'm able to fax to other fax machines inside the LAN, and to other fax machines outside ( not local numbers ) and they can also reply. But when i try to fax to email, fax number 2222, it fail. Codec is G711, Echo cancellation OFF, Network Jitter Level High.

    I hope you are able to help me out of here.

    /Niklas
     
  7. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    Hi Niklas,

    Thanks for the update.

    The quote from http://www.3cx.com/blog/docs/inbound-fax-routing/ explains situation:
    The 3CX Fax Receiving Server is based on the T.38 standard, and requires a compatible T.38 VoIP Gateway or VoIP Provider. The 3CX Fax Receiving Server does not support G.711 for fax. Supported devices for use with the 3CX Fax Receiving Server are listed on the 3CX Wiki. You must check this list to identify an appropriate device.


    Sorry, but it will not work with Linksys PAP2
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  8. Niklas

    Joined:
    May 16, 2011
    Messages:
    7
    Likes Received:
    0
    Hi SY

    Thanks for your advice!

    I created a new phone number xxxxxxxx at my VoIP provider "Viptel.dk"

    setup rule: send fax to: email of extension 2222 ( 3CX fax server )

    but i got this error in the LOG file: The description for Event ID '1073741824' in Source '3CXFAXSrv' cannot be found. The local computer may not have the necessary registry information or message DLL files to display the message, or you may not have permission to access them. The following information is part of the event:'Service procedure completed with code 0'

    What is wrong?
    /niklas
     
  9. menno22

    Joined:
    Apr 24, 2011
    Messages:
    2
    Likes Received:
    0
    MY problem explained better

    ive buyed new phone number only for receiving fax.
    i used a other program before and without problems

    i just add voip provider in 3cx and then i make a did and choose option *send fax to email of extension 100

    then i press OK

    so now normaly with the other program when i call the number i hear the fax beeep beeep beeeeep
    and in 3cx i hear nothing and afther 3 seconds phone hangs up.

    so what do i do wrong?

    p.s in the log i see the same error as above post
    in activity log i see
     
Thread Status:
Not open for further replies.