3cx for android Version 15.0.23 (Elastix 5 on VMWare) registration failed

Discussion in 'Android' started by Pooria, Mar 7, 2017.

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  1. Pooria

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    Hello

    I'm new to Elastix and 3CX. I have installed Elastix 5 on VMWare and my host OS is windows 10. The softphone on windows works well and through a web browser I can access the 3CX Admin Panel easily.
    But The android version on my smartphone says "registration failed" and after that it says "Provisioning Error: Cannot contact provisioning server because of a network issue".

    My laptop and phone are connected to the same WiFi.

    What is the problem?!

    Thanks in advance.

    Device Info
    -------------------------------------------------------
    Phone Model: Samsung Galaxy J2

    Issue Info
    -------------------------------------------------------
    Handset: Phone
    Contacts: Local
    Connection: WiFi
    Server: Internal
     
  2. Sopock

    Sopock Member

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    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Sopock, Mar 7, 2017
    Last edited: Mar 7, 2017
  3. Pooria

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    I'm sorry I don't know much about Network. I tried Bridged connection too. The IP of 3cx changed and none of windows/android were able to connect to 3cx. (both registration failed)

    But in NAT mode, windows (the host) is able to connect but android cannot.
     
  4. epeterson

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    Quoting the Google Play store: "The 3CX Android client requires 3CX Phone System v14 or v15"

    If you want 3CX Android client you have to use 3CX PBX.
     
  5. agp

    agp 3CX Team

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    The Elastix 5 is 3CX Based..
     
  6. Sopock

    Sopock Member

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  7. Pooria

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    @Sopock I sent the welcome email multiple times. but I think that the problem is the network. It's somehow that my phone cannot see 3CX in my VMWare
     
  8. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Have you tried a different device or a different extension on your device? Can you access the management console from your mobile device?
    What version client are you running?
     
  9. Pooria

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    @YiannisH_3CX As I have mentioned in the title of my question, the client version for android is 15.0.23 .
    No device can access the management panel except the Windows (the host of vmware)
     
  10. GiannosC_3CX

    GiannosC_3CX Guest

    Hi Pooria,

    Is the pbx in the same Lan? The problem is internal, please check your routing from client to your server, also please check if you have any restriction to deny any traffic on this server (vmware, etc...). Also please check the ip blacklist on the 3CX server.
     
  11. Pooria

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  12. GiannosC_3CX

    GiannosC_3CX Guest

    Hi Pooria,

    Please share the solution if you find it. Also, If you require any further information, let us know.
     
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