3CX FQDN certificate issue

Discussion in '3CX Phone System - General' started by KevinH, Dec 23, 2016.

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  1. KevinH

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    Got locked out of my console because the certificate did not auto renew (support is current). I kludged my way in with a Chrome shortcut set to ignore the error, but that's not ideal.

    I suspect it's being caused by me not punching holes in my firewall, because for the time being, my "outside world" is a couple POTS lines running through a Patton Gateway, and with no SIP trunking, Leaving the firewall up means no attack vectors.

    If the certificate renewal somehow depends on the "mother ship", punching a hole or three in the firewall is no problem, but I would prefer to only open what's absolutely necessary.

    V15, one SP behind, static IP.

    Thanks for any thoughts
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello KevinH,
    Please note that to auto-renew the certificate the PBX needs to be able to contact 3cx servers erp.3cx.com and activation.3cx.com
    Please ensure that these locations are reachable through Https from the PBX machine and try updating to the latest service pack.
     
  3. Stiderx

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    Hi

    I am running 3CX on a OVH VPS circuit and all is fine except when I try to login to the Dashboard via the FQDN or the IP address I am presented with a Cert Error, if I choose to carry on then I can reach the Dashboard.

    I have checked the IP address using DNS Lookup and it comes back to my FQDN and the FQDN comes back to my IP address, therefore I can only assume the error is within the Cert??
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Please send me your FQDN in a private message so we can check why the certification gives you an error.
     
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