- Joined
- Jun 19, 2014
- Messages
- 5
- Reaction score
- 0
Hi,
Sorry for such a basic question but I am new to the world of Voip. I have successfully set up 3CX free with an Orbtalk trunk and can successfully receive incoming calls, make calls and forward calls out of hours.
What I can't work out is how to ensure that if the internet goes down calls are forwarded to a mobile, I asked our trunk provider Orbtalk and they said I can set up a number in their portal if it goes down but I wouldn't have the internet to do it. They said that I should be able to do it through 3CX.
I am a little confused by this because how can 3CX tell the trunk to forward calls if there is no internet?
I would be grateful for any help.
Thanks David
Sorry for such a basic question but I am new to the world of Voip. I have successfully set up 3CX free with an Orbtalk trunk and can successfully receive incoming calls, make calls and forward calls out of hours.
What I can't work out is how to ensure that if the internet goes down calls are forwarded to a mobile, I asked our trunk provider Orbtalk and they said I can set up a number in their portal if it goes down but I wouldn't have the internet to do it. They said that I should be able to do it through 3CX.
I am a little confused by this because how can 3CX tell the trunk to forward calls if there is no internet?
I would be grateful for any help.
Thanks David