3cx Gateway to Skype is failing

Discussion in '3CX Phone System - General' started by jmack007, Sep 5, 2009.

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  1. jmack007

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    I've just setup my 3cx Gateway to skype connection and I'm not able to make calls

    I'm getting the below errors when making calls and I'm making the calls from my 3cx softphone.

    18:48:27.412 [CM503008]: Call(21): Call is terminated

    18:48:27.381 [CM503015]: Call(21): Attempt to reach <sip:19048807984@75.148.71.204:5060> failed. Reason: Busy

    18:48:27.381 [CM503003]: Call(21): Call to sip:19048807984@127.0.0.1:6060 has failed; Cause: 486 Busy Here; from IP:127.0.0.1:6060

    18:48:27.381 [CM505002]: Gateway:[Skype Gateway] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.7919.0] Transport: [sip:127.0.0.1:5060]

    18:48:27.381 [CM503002]: Call(21): Alerting sip:10000@127.0.0.1:6060

    18:48:27.116 [CM503024]: Call(21): Calling PSTNline:19048807984@(Ln.10000@Skype Gateway)@[Dev:sip:10000@127.0.0.1:6060]

    18:48:27.116 [MS210002] C:21.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7036(7037)

    18:48:27.100 [CM503004]: Call(21): Route 1: PSTNline:19048807984@(Ln.10000@Skype Gateway)@[Dev:sip:10000@127.0.0.1:6060]

    18:48:27.084 [CM503010]: Making route(s) to <sip:19048807984@75.148.71.204:5060>

    18:48:27.084 [MS210000] C:21.1:Offer received. RTP connection: 75.148.71.205:40006(40007)

    18:48:27.084 Remote SDP is set for legC:21.1

    18:48:27.084 [CM505001]: Ext.106: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: 1] Capabilities:[reinvite, replaces, unable-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.6288.0] Transport: [sip:10.10.10.13:5060]

    18:48:27.053 [CM503001]: Call(21): Incoming call from Ext.106 to <sip:19048807984@75.148.71.204:5060>

    18:48:26.912 [CM500002]: Info on incoming INVITE:

    INVITE sip:19048807984@75.148.71.204:5060 SIP/2.0

    Via: SIP/2.0/UDP 75.148.71.205:1059;branch=z9hG4bK-d8754z-9559c6720964a177-1---d8754z-;rport=1059

    Max-Forwards: 70

    Contact: <sip:106@75.148.71.205:1059>

    To: <sip:19048807984@75.148.71.204:5060>

    From: "3CX VoIP Phone"<sip:106@75.148.71.204:5060>;tag=833e5a41

    Call-ID: ZDM5NDVhYjNhMjI3NzZiNjAzMWI5MmM4MDlhYmY3MjI.

    CSeq: 2 INVITE

    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO

    Proxy-Authorization: Digest username="106",realm="3CXPhoneSystem",nonce="414d535c00b22a3a61:cce76f024d8b60f2c592ef5bdd1e2b19",uri="sip:19048807984@75.148.71.204:5060",response="94755fb76946834f55e30e68826fabfb",algorithm=MD5

    Supported: replaces

    User-Agent: 3CXVoipPhone 3.1.6288.0

    Content-Length: 0

    Can someone please assist me or atleast direct me to a great configuration article that works.

    Thanks,
     
  2. igor.snezhko

    igor.snezhko Active Member

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    The number you calling is busy.
     
  3. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi, Mack
    18:48:27.381 [CM503003]: Call(21): Call to sip:19048807984@127.0.0.1:6060 has failed; Cause: 486 Busy Here
    From this line, at least one mistake appears - country code is missing from number you dialed. Skype require a "complete" phone number, which is not provided, therefore it tells to the gateway that number cannot be contacted, so gateway tells PBX "486 Busy here" - what you see. Be sure also you have Skype credit on that account, to be able to make such kind of calls.
    Regards
    vali
     
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