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3CX Holiday Options

Discussion in '3CX Phone System - General' started by kenttec, Jan 2, 2018.

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  1. kenttec

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    Hi 3CX Chaps

    I have a suggestion for the box, every Christmas holiday I have to manually set and unset special holiday messages (Digital Receptionists) on customer's 3CX systems as they like to have a Christmas specific message different to their current out of hours message with the ability to leave a voicemail.

    I feel this will be an easy fix by giving you more options in the "Configure Holidays" menu, rather than just going to a prompt can we make it so it goes to IVR, extension or vmail. That way I can make the xmas holiday go to a Digital Receptionst solving my yearly headache.

    Many Thanks

    Kent Tec
     
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  2. Charles_3CX

    Charles_3CX New Member
    3CX Support

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    You can have calls go to the HOL IVR by not entering a prompt in the Holiday section but rather have a prompt recorded in the default HOL IVR and give callers the options your require from there.
     
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  3. kenttec

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    Hi Charles

    Thanks for your response, this may help with a couple! My main issue is that most of my customers have different departments, with different office hours/ breaks so we set the (DDI) SIP trunk to "specific office hours" thats when you only have the option to play holiday prompt during holiday period, would your method still work in this scenario?

    Typical setup:

    SIP set to specific office hours
    SIP trunk Mon - Fri 09:00 -17:00 Calls Ring Group
    Out Of Office Hours calls go to IVR
    Christmas can only play office closed prompt, my customer want emergency support diverts or voicemails etc.
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    There are a few different scenarios you can set regarding Holidays and office hours.
    When you set a Holiday the PBX will automatically go to Out of office hours during the set time.
    Under Trunks and Inbound rules there is an option called "Play holiday prompt when it's a global holiday". If that is set then during Holidays the call will be forwarded to the HOL IVR and the message set there will be heard by the caller. If there is a message set under Settings / Timezone & Office Hour / configure Holidays then that message will be heard instead and not the HOL IVR message but the call will still be handled by the HOL IVR. This way you can set different messages for different holidays without having to change them through the IVR before each holiday.

    Now, if the option "Play holiday prompt when it's a global holiday" is not set then calls will be forwarded to the Out of office route of the Trunk / Inbound rule and you can have different IVR's for each Trunk / Inbound rule that play different messages.
     
  5. kenttec

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    OK, that clears things up alot!

    Set Play Holiday Prompt in SIP Trunk

    Within Holidays don't apply a prompt and this will automatically go to HOL IVR

    If only I'd known this sooner

    Thanks for the help!!
     
  6. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Glad i could help
     
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