3CX integration with salesforce plugin customized

Discussion in 'CRM / Helpdesk / App Integration' started by Benson hunag, Mar 20, 2018.

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  1. Benson hunag

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    Hi Experts, I have setup the 3CX salesforce plugin successfully. It really do a good job for operation performance. How to customized the plugin? Where to download the plugin source code? Is it a open source? I want to customized more function for integration with salesforce. Thanks a lot.
     
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    Hello @Benson hunag,

    The sources are located in the 3CX server, into a ZIP file:
    - Windows: C:\ProgramData\3CX\Instance1\Data\Http\Interface\MyPhone\Integration\Salesforce.zip
    - Linux: /var/lib/3cxpbx/Instance1/Data/Http/Interface/MyPhone/Integration/Salesforce.zip

    If you want to make changes, rename it to "Salesforce_custom" for example, edit the C# code inside the ZIP, make the ZIP again with the same structure, and you will be able to select it from the console.

    Kind regards.
     
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  3. Benson hunag

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    Thanks, I have used to modify this ZIP file. It can work..By the way, I want to activate the salesforce call center in service cloud. It needs to configure some parameter ex. CTI Adapter URL. What is the URL for 3CX? It seems not be the user webclient.

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  4. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    3CX doesn't use the CTI adapter. The configuration is only done on the 3CX side as explained in the documentation. No other configuration is needed.
     
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  5. paulcarass

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    @Benson hunag What customisation were you able to do with the integration?
     
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