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3CX iOS 10.3

Discussion in 'iOS' started by Jmelvinbath, Apr 27, 2017.

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  1. Jmelvinbath

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    Everything works fine if i have the 3CX app open. The second the app closes, screen sleeps, lock screen/home screen etc, the 3cx app seams to disconnect and never rings unless i have the app open already.

    Have to connect via tunnel when out of office for it to work.
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    How you configured your PBX in order to handle push to your iOS? I mean, which version is your PBX, is free/pro, linux/windows, if you installed some certificates, properly setup extensions, performed a firewall checker...
     
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  3. craigreilly

    craigreilly Well-Known Member

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    any time i have this issue after an update, I send new provision email to user to apply to their softphone.
     
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  4. GBC_James

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  5. Marios Neophytou

    Marios Neophytou Support Team

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    Hello @GBC_James ,

    Make sure that you have "Enable PUSH for smartphones" under specific extensions.

    Thank You
     
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  6. GBC_James

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    thanks for replying,
    I can confirm that "Enable PUSH for smartphones" is selected
     

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  7. Marios Neophytou

    Marios Neophytou Support Team

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    Hello ,

    As you mentioned on another thread you've deleted this : C:\ProgramData\3CX\Instance1\Bin\Cert\Apple\version.txt .
    Go to the same location and make sure that " aps_production.pfx " exist and inside " version.txt " the version number is 60904

    Thanks
     
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  8. GBC_James

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    Yes, I can confirm both of those (see attached)
     

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  9. Marios Neophytou

    Marios Neophytou Support Team

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    Perfect. Send a new welcome email on the phones and make a test call to see if this solve your issue.

    Thank You
     
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  10. GBC_James

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    I am sorry to say the issue is not solved. The problems remain exactly as described above.
    With the phone locked, or the app minimised, no call comes through. Calls are received only when the app is open.

    On the third attempt we just tried, the call came through on the locked phone roughly 3 seconds after the calling phone hung up.
     
  11. GBC_James

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    Just to make this worse, we have been dialling and dialing, testing over and over again. (about 20 times)
    4 times the call came through after the caller had hung up, while the app was minimised (background)
    A call came through once while the phone was locked

    During all these test calls, no changes were made to anything. so it's crazy. the fact that 1 call eventually woke up the phone up seems to indicate push is kind of working.
    Frustrating.....
     
  12. Marios Neophytou

    Marios Neophytou Support Team

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    I have send you a P.M
     
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