Solved 3CX iOS doesn't receive calls

Discussion in '3CX Phone System - General' started by Albert464, Nov 2, 2017.

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  1. Albert464

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    Hello,

    I have the 3cx app installed on my ios devices, this only works if I'm using the phone when it's locked I do not get the calls. How can I do?
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi Albert
    All questions should go first to the administrator of the 3CX Phone System who created your accounts. As follows:
    - is the PBX at least version V15?
    - is the PBX updated with the latest iOS push certificates?
    - is my extension configured to receive push calls?
     
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  3. Albert464

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    Hi
    Hi!
    I just installed 3cx today on amazon ec2 via pbxexpress. What do I do to you to solve the problem?
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Make sure that there are no pending updates for IOS certificates in the update section of the PBX. If there are then download the update and send a new welcome email to your ios device and try again.
    Also make sure that you have allowed notifications for the 3CX client. What ios version are you running?
     
  5. Albert464

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    Hello,
    Yesterday I have update my iOS certificates and today it works! Thank you!
     
  6. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Glad to hear the issue is resolved and thank for sharing your solution
     
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