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Solved 3CX iPhone app - ringtone

Discussion in 'iOS' started by Tsurg, Apr 10, 2018.

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  1. Tsurg

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    is there anyway to turn off the ringtone on the iPhone app. We find that a call will be answered on the soft phone before the app even registers a call. Just wondering if there’s a way to turn off the app ringtone
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Ringtone is muted in the same way as for FaceTime: press once device's power button; or, switch off device's Ringer switch; or, turn off device's Ringer from Control Center.
     
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  3. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    I reopened this topic for an update:

    we've just released 15.5.15.388. There, in More/Settings/Audio Options/Ringtone list, if you select last option, None, then 3CX will play a "silence", therefore muting its ringtone without requiring to change device's volume. Vibration also is not affected (controlled by device's settings).

    Hope it helps
    vali

    P.S. However, keep in mind that, as long as iOS don't provide an official method to mute CallKit, this is just a trick - but it's a trick people are already using to silence Apple's Phone or FaceTime ringtones.
     
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