3CX IVR and Call Queues Multi languages

Discussion in '3CX Phone System - General' started by josecaride, Mar 10, 2015.

Thread Status:
Not open for further replies.
  1. josecaride

    Joined:
    May 6, 2014
    Messages:
    1
    Likes Received:
    0
    Hello everybody,

    I'm trying to set an IVR with Call queues, for customer services and technical support. I need it to handle multi language, which means in the welcome menu of the IVR the customer should choose his preferred language for the call.

    I know that in 3CX if you change the language for the prompt set messages, will change for all message.

    Is there any simple way to set it up?

    Thank you for your answers
     
  2. pj3cx

    pj3cx Active Member

    Joined:
    Aug 1, 2013
    Messages:
    645
    Likes Received:
    1
    Hi there,
    System prompts language is global ("Please wait while I transfer your call", voicemail, etc...), but nothing prevents you to have an IVR with different options to different queues, where an intro prompt / music on hold message can be in any language of your choice and have separate agents...
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.