Hi I'm new to 3CX, want to setup the system running the below: 3 PSTN Analog phone lines let incoming call connect to a simple IVR system that come with 3CX I got: (A) Grandstream GXW-4104 4 Ports FXO Gateway (B) Windows 7 Professional running 3CX V10 As I need only the IVR (Digital Receiptionist) feature in 3CX, no IP phone will be needed, I've setup the system with 3 digit extension option, and add the 4104 under PSTN gateway, config all others according to the manual shown on 3CX website, and select all PSTN line to connect to the Digital Recepitionist (DR). When I test the connection, the incoming call can dial in but can't directly connect to the DR, the caller will hear the pickup tone "DO..........." and they need to press 3 digits (any three) then the call will connect to the DR. Someone told me I need to config the inbound route in order to bypass the "DO...." tone, I found out in the Inbound Route option, only DID setting available, how can I setup the Inbound Route in order to let all incoming calls directly connect to the DR. I've tried to figure this out in this forum and also in 3CX online documentation but still can't find out any...... Anyone can help? Thanks in advance!