3CX just stopped services, how do I find out why??

Discussion in '3CX Phone System - General' started by checkinyyz, Jan 16, 2018.

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  1. checkinyyz

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    We had 5 people on the phone talking to different customers. At the same time they all started yelling that their call dropped. When I tried to log into the 3CX console it showed them all on the phone, but I couldn't do anything with their calls. I then got an email saying:

    3CX Service notification

    Following service(s) were stopped recently:
    3CXPhoneSystem01 (172.31.17.202)

    And when I go in 3CX it shows that 3CXPhoneSystem shows Stopped. I had to press Start and it came back on. I need to know why it just stopped in the middle of the day. I'm the only admin and was not logged into the admin console. Management is wanting to know why this happened, so can someone please tell me how to view the log? When I check event log there's no mention of this, it only shows devices registering and not.
     
  2. jimbo59

    jimbo59 Member

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    If it's a Windoze system, go into each service and set to restart when stopped.
    Event log will show you why it happened under applications.
    Under Linux it most likely wouldn't happen.
     
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    #2 jimbo59, Jan 16, 2018
    Last edited: Jan 16, 2018
  3. checkinyyz

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    This is on Linux, it's the Debian PBX Express image installed on AWS.
     
  4. jimbo59

    jimbo59 Member

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    Look in /var/log and cat your log files such as syslog
     
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    NickD_3CX likes this.
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