3CX Log Reader - Unhandled Exception

Discussion in '3CX Phone System - General' started by dcooper, Nov 4, 2015.

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  1. dcooper

    Oct 27, 2015
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    I'm trying to debug some call problems with the Log Viewer, but as soon as I click on an item in the list I get an unhandled exception.

    I go to Help -> Generate Support Info, then I download and extract the file. I fired up the Log Reader and open the log file in the extracted files. It loads, but as soon as I click on a list item, it generates the exception: Index out of range. I can tell you what version of the Log Reader it is because there doesn't seem to be a version number, but I downloaded it three times and get the same issue.

    See the end of this message for details on invoking 
    just-in-time (JIT) debugging instead of this dialog box.
    ************** Exception Text **************
    System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
    Parameter name: index
       at System.Collections.Generic.List`1.get_Item(Int32 index)
       at _3cxBinLogViewer.Form1.lstMsgs_SelectedIndexChanged(Object sender, EventArgs e)
       at System.Windows.Forms.ListView.WmReflectNotify(Message& m)
       at System.Windows.Forms.ListView.WndProc(Message& m)
       at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
    ************** Loaded Assemblies **************
        Assembly Version:
        Win32 Version: 4.0.30319.34209 built by: FX452RTMGDR
        CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll
        Assembly Version:
        Win32 Version:
        CodeBase: file:///C:/Program%20Files/3CX%20Phone%20System/LogViewer/3cxBinLogViewer.exe
        Assembly Version:
        Win32 Version: 4.0.30319.34250 built by: FX452RTMGDR
        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
        Assembly Version:
        Win32 Version: 4.0.30319.34262 built by: FX452RTMGDR
        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
        Assembly Version:
        Win32 Version: 4.0.30319.34239 built by: FX452RTMGDR
        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
        Assembly Version:
        Win32 Version: 4.0.30319.34209 built by: FX452RTMGDR
        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
        Assembly Version:
        Win32 Version: 4.0.30319.34230 built by: FX452RTMGDR
        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
        Assembly Version: 1.0.5718.15942
        Win32 Version: 11.0.36831.0
        CodeBase: file:///C:/Program%20Files/3CX%20Phone%20System/LogViewer/TcxBinLogRd.DLL
        Assembly Version:
        Win32 Version: 4.0.30319.34209 built by: FX452RTMGDR
        CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
    ************** JIT Debugging **************
    To enable just-in-time (JIT) debugging, the .config file for this
    application or computer (machine.config) must have the
    jitDebugging value set in the system.windows.forms section.
    The application must also be compiled with debugging
    For example:
        <system.windows.forms jitDebugging="true" />
    When JIT debugging is enabled, any unhandled exception
    will be sent to the JIT debugger registered on the computer
    rather than be handled by this dialog box.
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