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- Jun 12, 2018
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Dear team,
I am having issues with 3CX mobile app connecting via office internet. when connecting app via office internet, it fails to connect (refer to screenshot) saying 'Registration failed, Service unavailable), but if I then switch my phone to 3G or use my home internet, the app start working fine which implies that there is some configuration issue on the router. Would someone be kind enough to assist. Thank you in advance
I am referring to this document to configure my office internet router
https://www.3cx.com/docs/manual/firewall-router-configuration/
my router is Hitron CGNV4-BIZ (by virgin media), here is the port config page
I am having issues with 3CX mobile app connecting via office internet. when connecting app via office internet, it fails to connect (refer to screenshot) saying 'Registration failed, Service unavailable), but if I then switch my phone to 3G or use my home internet, the app start working fine which implies that there is some configuration issue on the router. Would someone be kind enough to assist. Thank you in advance
I am referring to this document to configure my office internet router
https://www.3cx.com/docs/manual/firewall-router-configuration/
my router is Hitron CGNV4-BIZ (by virgin media), here is the port config page