3CX mobile Client - Roaming 4G/WIFI

Discussion in 'Ideas' started by Tifoso, Jan 23, 2018.

3CX mobile Client - Roaming 4G/WIFI 5 5 13votes
5/5, 13 votes

  1. Tifoso

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    The mobile clients (iOS, adnroid) should handle the Roaming between different networks. If I change during a call the location from WIFI internal to outside (go out of the company). the mobile phone connect to 3G/4G and lose the active call. It should be possible also otherwhise (3G/4G to WIFI).

    I made some tests:
    - Wifi internal only -> Connection to 3CX and communication is possible
    - 3G/4G only -> Connection to 3CX and communication is possible
    - Roaming from Wifi to 3G/4G during a active call. -> Communication will be lost
    - Roaming from 3G/4G to Wifi during a active call. -> Communication will be lost

    I made also some tests with whatsapp call, skype, and cisco jabber. the other applications/solutions can handle the hopping/roaming.

    this behavior is common. the customers move during a call through different networks an will be still connected in a active call.
     
  2. Sopock

    Sopock Member

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    Or even call should complete over 4G despite higher price?
     
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  3. Otto Lodewijk

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    Lev likes this.
  4. DHei

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  5. Juan Marriott

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  6. paurus

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  7. dredd0606

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    I agree, at the very least, give an option in the mobile clients to force the calls to use 4G. Clients do not think about their calls dropping when they leave the office, or walk by a cafe with open wifi. Asking a client to turn off wifi is unfair. However, giving an option to force the 3cx client to only connect via 4g is not only fair, its smart. That way clients can choose between paying for their data and having their calls not drop, or being able to connect using wifi, and having calls drop anytime their network status changes.
     
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  8. voiphorizon

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  9. Brandan Hermo

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    +1

    It is also necessary handoff when the 3CX client moves form 1 AP WIFI to another in the same LAN with the same SSID