3CX Mobile PUSH not working for new extensions

Discussion in '3CX Phone System - General' started by Kneza, Apr 10, 2018.

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  1. Kneza

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    Hi,
    I don't know for how long (maybe 1-2months?).. I have a problem with new extensions.
    We have more than 150 extensions, where push is working, but on new extensions it is not - there is problem with status of people. Once the application goes on background, extension is logged out and he is offline, then he cannot be reached by anybody...
    I tried to disable push on extension and reenable again, delete account, create new... nothing... right now, it's not working for 3 last created extensions...
    Any idea? How to debug why it's being logged out?
     
    #1 Kneza, Apr 10, 2018
    Last edited: Apr 10, 2018
  2. neville

    neville New Member

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    Check updates and see if there is an IOS update available. I seem to recall this has happened a couple of times for us and once we updated, things worked fine.
     
  3. leejor

    leejor Well-Known Member

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    Is this on an iOS, or an Android phone? Have you had a look through the appropriate 3CX mobile App forums for similar issues, and a possible solution though a newer version?
     
  4. Kneza

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    We use actual version of server and clients... problem is on iPhone phone...
    I will open thred also there.. but I don't know if anybody else have this problem with latest version - don't know, if it's problem on server or client 3cx.
     
  5. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @Kneza

    Try to send a new welcome email to the extensions that are not working. If that doesn't work try to send a welcome email from an extension that is not working to a iOS device that is known to receive Push notifications and see if Push is working on that device. This should give you an idea where to start looking.
     
  6. Kneza

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    Hi @YiannisH_3CX ,
    I tried to send new welcome email. I tried new extension on old phone (where other extension works), etc...
    problem is in extension :-( Other extension on the same phone is working fine.
    So it's client independent. As @Vali_3CX stated, extension with enabled push should never be grey like this:
    upload_2018-4-12_14-28-24.png
    upload_2018-4-12_14-28-14.png
     
  7. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    So extension does not stay registered as it should when Push is enabled. Since you created the thread to the iOS client section as well then i will lock this one and continue the discussion there.
     
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