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3CX Ms Dynamics - Call from Dynamics accessed Denied

Discussion in 'CRM / Helpdesk / App Integration' started by Richard Swainston, Feb 22, 2018.

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  1. Richard Swainston

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    I previously had the Microsoft Dynamics CRm integration correctly configured and was use Dynamics 3CX "Call Business Phone" working. I am not sure what has chnaged but I am now getting "Outbound call could not be processed: Access is denied". What could be the reaon for this?

    Kind regards, Richard
     
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

    Joined:
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    Hello @Richard Swainston,

    Please try doing the following:
    1) Close 3CXPhone
    2) Delete the file "%UserProfile%\LiveDeviceID\LiveDeviceID.xml"
    3) Start 3CXPhone again

    Kind regards.
     
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