- Joined
- Sep 11, 2018
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Good morning, everyone,
I come to this forum, because I have a small problem with the voice quality on 3CX.
All incoming and outgoing calls are muffled.
Even IVR and voicemail seem to be muffled.
I made some changes to the codecs, but still nothing... the quality is the same.
In the 3CX logs, I don't see any indicators to determine where the problem comes from.
Customers use Yealink T46S, W52P and T38 phones or software phones.
The 3CX "server" is a Windows 10 with 2 CPUs and 4 GB of RAM connected with a SN4171 patton
There are no QoS on the network.
Do you have any ideas or suggestions regarding this problem?
thank you in advance
I come to this forum, because I have a small problem with the voice quality on 3CX.
All incoming and outgoing calls are muffled.
Even IVR and voicemail seem to be muffled.
I made some changes to the codecs, but still nothing... the quality is the same.
In the 3CX logs, I don't see any indicators to determine where the problem comes from.
Customers use Yealink T46S, W52P and T38 phones or software phones.
The 3CX "server" is a Windows 10 with 2 CPUs and 4 GB of RAM connected with a SN4171 patton
There are no QoS on the network.
Do you have any ideas or suggestions regarding this problem?
thank you in advance