3CX Music On Hold

Discussion in '3CX Phone System - General' started by lexd123, Mar 4, 2014.

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  1. lexd123

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    Hi All!

    I was given the task to change the onhold music on a clients 3CX Phone System. I thought this will be pretty straight forward, but it wasn't.

    The problem which i find strange is that when i log onto 3CX > Settings > General > Music on Hold (and press play button the on hold music section). The music that is played on the phone is completely different from the music being played when I am placed on hold from the phone.

    Also I am unable to locate the onhold.wav file on the server?

    Please advise how the on hold music can be changed on the 3CX phone system.

    Thanks!
     
  2. craigreilly

    craigreilly Well-Known Member

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    What kind of phones... Is it possible the phones have their own moh file?
     
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  3. lexd123

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    The phones are Yealink SIP-T38G.

    The hold music is currently the same as (which is the default 3cx music)

    http://www.youtube.com/watch?v=F4eVsWlxm1M

    but when i hit play from the 3cx server, it plays something different. This is what i dont understand?
     
  4. ZenMasta

    ZenMasta New Member

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    onhold is located in
    C:\ProgramData\3CX\Data\Ivr\Prompts

    General>Music On Hold is literally for on hold.
    To change the music while a customer is in a QUEUE can be set on the queues under "Other Options"
     
  5. lexd123

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    Thanks alot for your response.

    I have sucessfully located the onhold.wav in the directory you mentioned above and it is the music that i wanted to hear.

    I still find it strange that the 3CX console play button, plays something that is completely different when i enter the extension for it to play...
     
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